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Factors that influence customer trust and satisfaction in mobile banking : a problematization approach

Geebren, Ahmed; Jabbar, Abdul - In: International journal of e-business research : an … 17 (2021) 3, pp. 66-82

Persistent link: https://www.econbiz.de/10012605288

Future research direction for customer satisfaction in relation to complaint handling and service recovery in e-commerce

Kumari, Parveen; Kumar, Satinder - In: International journal of electronic customer … 12 (2020) 3, pp. 191-204

Persistent link: https://www.econbiz.de/10012509217

Service quality, customer satisfaction and loyalty in the Yemeni mobile service market

Akroush, Mamoun N.; Dawood, Shuhd A.; Affara, Israa B. - In: International journal of services, economics and management 7 (2015) 1, pp. 53-73

Persistent link: https://www.econbiz.de/10011607179

An empirical study on the cellular subscribers churn, selection factors and satisfaction with the services

Misra, Richa; Sonali Singh; Mahajan, Renuka - In: International journal of product development : IJPD 23 (2019) 2/3, pp. 105-121

Persistent link: https://www.econbiz.de/10012105676

Understanding customers' expectations for delivering satisfactory and competitive services experience

Wali, Andy Fred; Nwokah, N. Gladson - In: International journal of electronic marketing and … 9 (2018) 3, pp. 254-268

Persistent link: https://www.econbiz.de/10011925508

A development model of factors affecting customer loyalty to mobile service providers in Thailand

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Persistent link: https://www.econbiz.de/10011878321

The role of customer trust, service quality and value dimensions in determining satisfaction and loyalty : an empirical study of mobile telecommunication industry in Pakistan

Aslam, Wajeeha; Arif, Imtiaz; Farhat, Kashif; … - In: Market : review for marketing theory and practice 30 (2018) 2, pp. 177-194

Persistent link: https://www.econbiz.de/10011994848

An investigation of the internet generation customer loyalty : an empirical study in Indonesia mobile services

Yacob, Syahmardi; Johannes; Edward, Edward; Sulistiyo, Urip - In: Verslas : teorija ir praktika : Vilniaus Gedimino … 24 (2023) 1, pp. 271-281

The study aims to investigated of iGen customer loyalty model that effected by service quality, culture, loyalty program and trust trough customer satisfaction. Following the conceptual model, an inclusive set of hypotheses have been developed. The demanded data were collected from 663 samples...

Persistent link: https://www.econbiz.de/10014371908

Benefits of quantile regression for the analysis of customer lifetime value in a contractual setting : an application in financial services

Benoit, Dries F.; Van den Poel, Dirk - 2009

Persistent link: https://www.econbiz.de/10003815917

On the dilution of customer orientation in customer-focused sales organizations : experimental results, field evidence and remedies

Fischer, Peter Mathias - 2011

Persistent link: https://www.econbiz.de/10009428233