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Market segmentation based on c...
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61
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61
An integrated model of perceived service quality and customer loyalty : an empirical examination of the mediation effects of customer satisfaction and customer trust
Dahiyat, Samer E.
;
Akroush, Mamoun N.
;
Abu-Lail, Bayan N.
- In:
International journal of services and operations management
9
(
2011
)
4
,
pp. 453-490
Persistent link: https://www.econbiz.de/10009306309
Saved in:
62
Antecedents and consequences of mobile usability : linking simplicity and interactivity to satisfaction, trust, and brand loyalty
Lee, Dongwon
;
Moon, Junghoon
;
Kim, Yong Jin
;
Yi, Mun Y.
- In:
Information & management : the internat. journal of …
52
(
2015
)
3
,
pp. 295-304
Persistent link: https://www.econbiz.de/10010515272
Saved in:
63
Determinants of mobile value-added service continuance : the mediating role of service experience
Wang, Kai
- In:
Information & management : the internat. journal of …
52
(
2015
)
3
,
pp. 261-274
Persistent link: https://www.econbiz.de/10010515285
Saved in:
64
Preference and satisfaction level of consumers towards mobile network services
Murali, Regeena J.
;
Thangavel, N.
- In:
International journal of economic research
12
(
2015
)
2
,
pp. 247-256
Persistent link: https://www.econbiz.de/10011419774
Saved in:
65
Understanding B2B customer loyalty in the mobile telecommunication industry : a look at dedication and constraint
Yang, Shuiqing
- In:
The journal of business & industrial marketing
30
(
2015
)
2
,
pp. 117-128
Persistent link: https://www.econbiz.de/10010532118
Saved in:
66
Research of instrument to measure customer perceived service quality of mobile data service
Su, Qian
- In:
International journal of networking and virtual …
14
(
2014
)
1/2
,
pp. 176-196
Persistent link: https://www.econbiz.de/10011282845
Saved in:
67
The effects of perceived justice and experience on service recovery satisfaction and post-purchase behaviours in the airline industry
Pai, Fan-Yun
- In:
International journal of services and operations management
21
(
2015
)
2
,
pp. 175-186
Persistent link: https://www.econbiz.de/10011380064
Saved in:
68
What may lead you to recommend and revisit a hotel after a service failure instead of complaining?
Aguilar-Rojas, Oscar
;
Fandos-Herrera, Carmina
;
Flavián …
- In:
International journal of contemporary hospitality management
27
(
2015
)
2
,
pp. 214-235
Persistent link: https://www.econbiz.de/10011300096
Saved in:
69
Do the roles of switching barriers on customer loyalty vary for different types of hotels?
Zhang, Hanqin Qiu
;
Ye, Haobin
;
Bai, Billy
;
Wang, Wei Heng
- In:
International journal of hospitality management
46
(
2015
),
pp. 89-98
Persistent link: https://www.econbiz.de/10011301991
Saved in:
70
Customer-perceived relationship quality and satisfaction : a case of Ethiopian Telecommunication Corporation
Negi, Rakshit
;
Ketema, Eyob
- In:
African journal of economic and management studies : AJEMS
4
(
2013
)
1
,
pp. 109-121
Persistent link: https://www.econbiz.de/10009753306
Saved in:
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