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An integrated model of perceived service quality and customer loyalty : an empirical examination of the mediation effects of customer satisfaction and customer trust
Dahiyat, Samer E.; Akroush, Mamoun N.; Abu-Lail, Bayan N. - In: International journal of services and operations management 9 (2011) 4, pp. 453-490
Persistent link: https://www.econbiz.de/10009306309
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Antecedents and consequences of mobile usability : linking simplicity and interactivity to satisfaction, trust, and brand loyalty
Lee, Dongwon; Moon, Junghoon; Kim, Yong Jin; Yi, Mun Y. - In: Information & management : the internat. journal of … 52 (2015) 3, pp. 295-304
Persistent link: https://www.econbiz.de/10010515272
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Determinants of mobile value-added service continuance : the mediating role of service experience
Wang, Kai - In: Information & management : the internat. journal of … 52 (2015) 3, pp. 261-274
Persistent link: https://www.econbiz.de/10010515285
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Preference and satisfaction level of consumers towards mobile network services
Murali, Regeena J.; Thangavel, N. - In: International journal of economic research 12 (2015) 2, pp. 247-256
Persistent link: https://www.econbiz.de/10011419774
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Understanding B2B customer loyalty in the mobile telecommunication industry : a look at dedication and constraint
Yang, Shuiqing - In: The journal of business & industrial marketing 30 (2015) 2, pp. 117-128
Persistent link: https://www.econbiz.de/10010532118
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Research of instrument to measure customer perceived service quality of mobile data service
Su, Qian - In: International journal of networking and virtual … 14 (2014) 1/2, pp. 176-196
Persistent link: https://www.econbiz.de/10011282845
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The effects of perceived justice and experience on service recovery satisfaction and post-purchase behaviours in the airline industry
Pai, Fan-Yun - In: International journal of services and operations management 21 (2015) 2, pp. 175-186
Persistent link: https://www.econbiz.de/10011380064
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What may lead you to recommend and revisit a hotel after a service failure instead of complaining?
Aguilar-Rojas, Oscar; Fandos-Herrera, Carmina; Flavián … - In: International journal of contemporary hospitality management 27 (2015) 2, pp. 214-235
Persistent link: https://www.econbiz.de/10011300096
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Do the roles of switching barriers on customer loyalty vary for different types of hotels?
Zhang, Hanqin Qiu; Ye, Haobin; Bai, Billy; Wang, Wei Heng - In: International journal of hospitality management 46 (2015), pp. 89-98
Persistent link: https://www.econbiz.de/10011301991
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Customer-perceived relationship quality and satisfaction : a case of Ethiopian Telecommunication Corporation
Negi, Rakshit; Ketema, Eyob - In: African journal of economic and management studies : AJEMS 4 (2013) 1, pp. 109-121
Persistent link: https://www.econbiz.de/10009753306