Narrow search
Showing 61 - 70 of 124
Cover Image
The impact of self-service versus interpersonal contact on customer-brand relationship in the time of frontline technology infusion
Lee, Heekyung; Yi, Youjae - In: Psychology & marketing 39 (2022) 5, pp. 906-920
Persistent link: https://www.econbiz.de/10013186880
Cover Image
Assessing recommendation on a combination analysis of SERVPERF (or SERVQUAL) and IPA
Park, Sang-June; Yi, Youjae - In: Total quality management & business excellence 33 (2022) 15, pp. 1777-1798
Persistent link: https://www.econbiz.de/10013482814
Cover Image
The influence of frontline employee self-disclosure about products in a retail store on customer trust in the retailer in the context of service encounters
Park, Jihye; Yi, Youjae - In: Psychology & marketing 40 (2023) 7, pp. 1417-1430
Persistent link: https://www.econbiz.de/10014291940
Cover Image
Decomposing main effects in moderated regression models
Park, Sang-June; Yi, Youjae - In: Journal of business research : JBR 157 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10014229114
Cover Image
The hidden power of shame : how feeling ashamed enhances advertisement recall and positive attitude
So, Jane; Yi, Youjae; Agrawal, Nidhi - In: International journal of advertising : the review of … 43 (2024) 5, pp. 777-797
Persistent link: https://www.econbiz.de/10014551071
Cover Image
The role of other customers during self-service technology failure
Yi, Youjae; Kim, Seo Young - In: Service business 11 (2017) 4, pp. 695-715
Persistent link: https://www.econbiz.de/10011914936
Cover Image
The effect of service quality on customer satisfaction, loyalty, and happiness in five Asian countries
Gong, Taeshik; Yi, Youjae - In: Psychology & Marketing 35 (2018) 6, pp. 427-442
Persistent link: https://www.econbiz.de/10012083892
Cover Image
An integrated model of customer social exchange relationship: the moderating role of customer experience
Yi, Youjae; Gong, Taeshik - In: The service industries journal 29 (2009) 11, pp. 1513-1528
Persistent link: https://www.econbiz.de/10008328665
Cover Image
Customer participation and citizenship behavioral influences on employee performance, satisfaction, commitment, and turnover intention
Yi, Youjae; Nataraajan, Rajan; Gong, Taeshik - In: Journal of business research : JBR 64 (2011) 1, pp. 87-96
Persistent link: https://www.econbiz.de/10008769040
Cover Image
The Impact of Other Customers on Customer Citizenship Behavior
Yi, Youjae; Gong, Taeshik; Lee, Hyojin - In: Psychology & marketing 30 (2013) 4, pp. 341-356
Persistent link: https://www.econbiz.de/10010085257