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The effect of implicit and explicit rules on customer greeting and productivity in a retail organization
Johnson, Rebecca A.; Houmanfar, Ramona; Smith, Gregory S. - In: Journal of organizational behavior management 30 (2010) 1, pp. 38-48
Persistent link: https://www.econbiz.de/10003957225
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A study of the attitudes towards unethical selling amongst Chinese salespeople
Lee, Nick; Beatson, Amanda; Garrett, Tony C.; Lings, Ian; … - In: Journal of business ethics : JOBE 88 (2009), pp. 497-515
Persistent link: https://www.econbiz.de/10003958841
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Fraudulent consumer returns: exploiting retailers' return policies
Harris, Lloyd C. - In: European journal of marketing : EJM 44 (2010) 6, pp. 730-747
Persistent link: https://www.econbiz.de/10003989123
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The performance implications of company-salesperson corporate brand misalignment
Anisimova, Tatiana; Mavondo, Felix T. - In: European journal of marketing : EJM 44 (2010) 6, pp. 771-795
Persistent link: https://www.econbiz.de/10003989128
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Exploring source effects for online sales outcoumes: the role of avatar-buyer similarity
Pentina, Iryna; Taylor, David G. - In: Journal of customer behaviour 9 (2010) 2, pp. 135-150
Persistent link: https://www.econbiz.de/10003989250
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The impact of salesperson perception of firm market orientation on behaviors and consulting effectiveness
Pelham, Alfred M. - In: Journal of business-to-business marketing 17 (2010) 2, pp. 105-126
Persistent link: https://www.econbiz.de/10003991857
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Berufliche Handlungskompetenz verbessern : die Neugestaltung des Global Sales Trainings für Vertriebsmitarbeiter der MAN Nutzfahrzeuge AG
Hennig, Kornelia; Bauknecht, Martin - In: Zeitschrift Führung + Organisation : ZfO 79 (2010) 4, pp. 242-249
Persistent link: https://www.econbiz.de/10003994776
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The effect of the internet on front-line employee skills : exploring banking in Sweden and France
Värlander, Sara; Julien, Anne - In: The service industries journal 30 (2010) 7/8, pp. 1245-1261
Persistent link: https://www.econbiz.de/10003996861
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Climate perceptions and the customer orientation of frontline service employees
Coelho, Filipe; Augusto, Mário Gomes; Coelho, Arnaldo; … - In: The service industries journal 30 (2010) 7/8, pp. 1343-1357
Persistent link: https://www.econbiz.de/10003996876
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The impact of sales failure on attributions made by "resource-challenged" and "resource-secure" salespeople
Mayo, Michael; Mallin, Michael L. - In: Journal of marketing theory and practice 18 (2010) 3, pp. 233-247
Persistent link: https://www.econbiz.de/10003997668