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A tale of two cultures : consumer reactance and willingness to book fenced rates
Song, Myungkeun; Noone, Breffni M.; Mattila, Anna S. - In: Journal of travel research : a quarterly publication of … 57 (2018) 6, pp. 707-726
Persistent link: https://www.econbiz.de/10011927122
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An exploration of the effects of photograph content, photograph source, and price on consumers' online travel booking intentions
Shin, Yoojin; Noone, Breffni M.; Robson, Stephani K. A. - In: Journal of travel research : a quarterly publication of … 59 (2020) 1, pp. 120-139
Persistent link: https://www.econbiz.de/10012151302
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The moderating effect of perceived spatial crowding on the relationship between perceived service encounter pace and customer satisfaction
Song, Myungkeun; Noone, Breffni M. - In: International journal of hospitality management 65 (2017), pp. 47-46
Persistent link: https://www.econbiz.de/10011738827
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Firm performance during a crisis : effects of adhocracy culture, incremental product innovation, and firm size
Noone, Breffni M.; Lin, Michael S.; Sharma, Amit - In: Journal of hospitality & tourism research : JHTR ; the … 48 (2024) 1, pp. 153-183
Persistent link: https://www.econbiz.de/10014633457
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Perceived service encounter pace and customer satisfaction: An empirical study of restaurant experiences
Noone, Breffni M.; Kimes, Sheryl E.; Mattila, Anna S.; … - In: Journal of service management 20 (2009) 3/4, pp. 380-403
Persistent link: https://www.econbiz.de/10008374469
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Consumer reaction to crowding for extended service encounters
Noone, Breffni M.; Mattila, Anna S. - In: Managing service quality : MSQ ; an international journal 19 (2009) 1, pp. 31-41
Persistent link: https://www.econbiz.de/10008170265
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Examining the application of six sigma in the service exchange
Noone, Breffni M.; Namasivayam, Karthik; Tomlinson, … - In: Managing service quality : MSQ ; an international journal 20 (2010) 3, pp. 273-294
Persistent link: https://www.econbiz.de/10008408523
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Consumer goals and the service encounter : evaluating goal importance and the moderating effect of goal progress on satisfaction formation
Noone, Breffni M.; Mattila, Anna S. - In: Journal of hospitality & tourism research : JHTR ; the … 34 (2010) 2, pp. 247-268
Persistent link: https://www.econbiz.de/10009880429
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Hotel overbooking : the effect of overcompensation on customers’ reactions to denied service
Noone, Breffni M.; Lee, Chung Hun - In: Journal of hospitality & tourism research : JHTR ; the … 35 (2011) 3, pp. 334-357
Persistent link: https://www.econbiz.de/10009880463
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Overcompensating for severe service failure: perceived fairness and effect on negative word-of-mouth intent
Noone, Breffni M. - In: The journal of services marketing 26 (2012) 5, pp. 342-352
Persistent link: https://www.econbiz.de/10009998317