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Effects of relational benefits in the model of customers' benefits and relationship quality in Vietnam

Nguyen, Phuong T.; Cao, Hieu V.; Phuoc, Hiep M.; Tran, … - In: Economies : open access journal 10 (2022) 11, pp. 1-20

With the aim of comparing the influence of economic benefits with social benefits in the model of integrating customer benefits and relationship quality in the context of university-enterprise relationship research in Ho Chi Minh City (HCMC), Vietnam. From the perspective of enterprises, a study...

Persistent link: https://www.econbiz.de/10013499455

Determinants of customer loyalty to online food service delivery : evidence from Indonesia, Taiwan, and New Zealand

Rombach, Meike; Kartikasari, Ani; Dean, David L.; … - In: Journal of hospitality marketing & management 32 (2023) 6, pp. 818-842

Persistent link: https://www.econbiz.de/10014319800

The impact of service robots on customer satisfaction online ratings : the moderating effects of rapport and contextual review factors

Borghi, Matteo; Mariani, Marcello M.; Vega, Rodrigo P.; … - In: Psychology & marketing 40 (2023) 11, pp. 2355-2369

Persistent link: https://www.econbiz.de/10014432406

The role of perceived risk and information security on customers' acceptance of service robots in the hotel industry

Pizam, Abraham; Ozturk, Ahmet Bulent; Hacikara, Ahmet; … - In: International journal of hospitality management 117 (2024), pp. 1-12

Persistent link: https://www.econbiz.de/10014457836

A robotic concepts : study of perceived brand reputation and customers' perceived performance in a restaurant

Rasidah Hamid; Fazrul Reza Mohd Fadzil; Mohd Hanafi … - In: Global business and finance review 28 (2023) 5, pp. 13-30

Purpose: Budget, hygiene factors, and the issue of workforce shortages have accelerated the use of robotics technology in restaurant chains. Even though service robots could operate many functions and roles, further research is required in hotel settings to ascertain how various combinations of...

Persistent link: https://www.econbiz.de/10014443208

Influence of vegan attributes on hotel consumption value, perceived advantages, and word-of-mouth and revisit intentions

Yu, Jongsik; Kim, Seongseop; Baah, Nancy Grace; Seo, … - In: Journal of travel and tourism marketing 40 (2023) 8, pp. 639-652

Persistent link: https://www.econbiz.de/10014447620

Investigating hostels revisit intention in Taiwan : the moderating effect of customers' desire

Carvajal, Alvaro Garcia; Hsu, Chiehwen Ed; Raj, S. Yeshwant - In: International journal of business excellence : IJBEX 29 (2023) 1, pp. 1-16

Persistent link: https://www.econbiz.de/10014234720

The online stickiness circumstances in electronic retailing : website quality, perceived risk, and perceived value

Monfared, Amir Reza Konjkav; Barootkoob, Mohammadreza; … - In: International journal of electronic business : IJEB 18 (2023) 1, pp. 51-76

Persistent link: https://www.econbiz.de/10014308940

Exploring the antecedents of customers' willingness to use service robots in restaurants

Molinillo, Sebastian; Rejón-Guardia, Francisco; … - In: Service business 17 (2023) 1, pp. 167-193

Persistent link: https://www.econbiz.de/10014282886

Influence of robots service quality on customers' acceptance in restaurants

Shah, Tejas R.; Kautish, Pradeep; Mehmood, Khalid - In: Asia Pacific journal of marketing and logistics 35 (2023) 12, pp. 3117-3137

Persistent link: https://www.econbiz.de/10014486641