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A novel interval-valued fuzzy MCDM method for improving airlines’ service quality in Chinese cross-strait airlines

Kuo, Ming-Shin - In: Transportation Research Part E: Logistics and … 47 (2011) 6, pp. 1177-1193

service quality evaluation framework for reducing the gaps to achieve the aspired level. Based on the gaps in priorities, it …

Persistent link: https://www.econbiz.de/10010755110

Outpatient service quality and doctor-patient relationship: a study in Chinese public hospital

Duan, Guimin; Qiu, Lan; Yu, Weiping; Hu, Hao - In: International Journal of Services, Economics and Management 6 (2014) 1, pp. 97-111

satisfaction. Physical environment quality and waiting time do not have a significant impact on patient satisfaction, patient trust …

Persistent link: https://www.econbiz.de/10010756247

Losses loom longer than gains : modeling the impact of service crises on perceived service quality over time

Gijsenberg, Maarten J.; Heerde, Harald J. van; Verhoef, … - In: Journal of marketing research : JMR 52 (2015) 5, pp. 642-656

Persistent link: https://www.econbiz.de/10011349867

Outbound service quality at Wan Hai Lines

Ha Nam Khanh Giao; Bao Trung; Pham Quang Truong - In: Journal of Asian finance, economics and business : JAFEB 6 (2019) 1, pp. 177-185

Persistent link: https://www.econbiz.de/10012035597

Calidad de servicio en una institución de educación superior en la ciudad de Barranquilla

Cervantes Atia, Viviana; Stefanell Santiago, Itala Corina; … - In: Ciencias administrativas : revista digital (2018) 11, pp. 27-40

Persistent link: https://www.econbiz.de/10012038260

Calidad del servicio y determinantes de la satisfacción en usuarios de los servicios hospitalarios de Cartagena de Indias, Colombia

Vergara Schmalbach, Juan Carlos; Quesada Ibargüen, … - In: Revista de métodos cuantitativos para la economía y … 26 (2018), pp. 203-219

Quality of Service and User Satisfaction in Health System form a topic with academic and managerial importance. Knowledge on variables that influence this indicator will help guide the strategies and/or actions aimed at improving service. In this sense, the goal of this article consists in...

Persistent link: https://www.econbiz.de/10012023960

La estrategia de estandarización de McDonald’s : ¿es valorada del mismo modo en todos los países? ; el caso de los jóvenes en España, Turquía, Italia y Bulgaria

Rodríguez-López, María Eugenia; Alcántara-Pilar, … - In: Revista globalización, competitividad y gobernabilidad … 12 (2018) 3, pp. 31-48

Persistent link: https://www.econbiz.de/10012098615

La satisfaction des clients des services captiefs

Furrer, Olivier - In: European review of service economics and management (2018) 2/6, pp. 51-75

Persistent link: https://www.econbiz.de/10012025658

Assessing service quality using fuzzy numbers and TOPSIS : an application to self-contained and serviced apartments

Martín, Juan Carlos; Mendoza, Cira; Román García, … - In: International journal of business and systems research 13 (2019) 3, pp. 275-296

Persistent link: https://www.econbiz.de/10012110510

Methodologies for evaluating service quality : evidence from freight services

Gil Saura, Irene; Berenguer Contrí, Gloria; … - In: International journal of transport economics : IJTE 44 (2017) 1, pp. 99-118

Persistent link: https://www.econbiz.de/10011661830