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Developing sustainable competitive elements through quality GAP for positive word of mouth
Jasola, Madhu; Ghosh, Omkar - In: Technology, management and business : evolving perspectives, (pp. 61-70). 2023
Persistent link: https://www.econbiz.de/10014340105
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The joint effect of digital transformation and information technology infrastructure on service quality : the role commitment to service quality as mediator and environment as mode...
Budi W. Soetjipto; Eko Surya Lesmana; R. Darmawan … - In: International journal of business and systems research … 16 (2022) 5/6, pp. 663-688
Persistent link: https://www.econbiz.de/10014232884
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Hotel room attendants' delivery of quality service
Kensbock, Sandra L.; Patiar, Anoop; Jennings, Gayle - In: Tourism and hospitality research : THR 19 (2019) 3, pp. 382-393
Persistent link: https://www.econbiz.de/10012165718
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Recasting service quality for AI-based service
Noor, Nurhafihz; Hill, Sally Rao; Troshani, Indrit - In: Australasian marketing journal : AMJ ; official journal … 30 (2022) 4, pp. 297-312
Persistent link: https://www.econbiz.de/10013435326
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Smart dining, smart restaurant, and smart service quality (SSQ)
Wong, IpKin Anthony; Huang, Jingwen; Lin, Zhiwei; Jiao, … - In: International journal of contemporary hospitality management 34 (2022) 6, pp. 2272-2297
Persistent link: https://www.econbiz.de/10013412598
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Service quality scale development for fully automatic operation metro system
He, Zhen; Hu, Hao; Zhang, Min; Qin, Fang - In: International journal of quality and service sciences 15 (2023) 1, pp. 57-73
Persistent link: https://www.econbiz.de/10014315033
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The quest for attractiveness of publicly owned libraries : a service quality perspective
Palumbo, Rocco - In: The TQM journal : the international review of … 35 (2023) 3, pp. 654-672
Persistent link: https://www.econbiz.de/10014321335
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FANOMICS® : Turn Customers into Fans and Profit from it
Becker, Roman; Daschmann, Gregor - 2023
Chapter 1 The Fan Principle: Fans and Fan Customers -- 1.1 What it is about -- 1.2 What is a fan? -- 1.3 From Fan Principle to FANOMICS: What is a Fan Customer? -- 1.4 The FANOMICS Basis: The Fan Indicator -- 1.5 The Fan Rate as a KPI -- 1.6 The Fan Portfolio -- 1.7 Bibliography -- Chapter 2 The...
Persistent link: https://www.econbiz.de/10014302660
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The implementation of social responsibility in higher education institutions : the empirical study in an emerging economy
Nguyen Thi Khanh Chi; Nguyen Duc Trung - In: International journal of education economics and … 14 (2023) 3, pp. 318-331
Persistent link: https://www.econbiz.de/10014312012
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The impact of customer organization socialization : a moderated mediation model
Liu, Hongshen; Huang, Zhihui - In: Asia Pacific journal of marketing and logistics 34 (2022) 10, pp. 2091-2108
Persistent link: https://www.econbiz.de/10013552971