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The Impact of Service Satisfaction, Relational Satisfaction and Commitment on Customer Loyalty in Logistics Outsourcing Relationship

Singh, Sanjit - 2020

on customer loyalty in logistics outsourcing relationships in Indian scenario. 254 users of logistics services from India … developed to study the relationship among the linkages. Findings from the study supports that logistics service satisfaction …-seller relationship in logistics outsourcing …

Persistent link: https://www.econbiz.de/10012856166

Customer perception of logistics service quality using SIPA and modified Kano : case study of Indonesian e-commerce

Masudin, Ilyas; Hanifah, Yulyetha Kurnia Putri; Dewi, … - In: Logistics 6 (2022) 3, pp. 1-23

discusses the quality of logistics services that serve e-commerce by comparing the quality of its competitors in Indonesia is … performance of the two logistics services. A dynamic cycle of service attributes encourages using Kano Modification in this study …

Persistent link: https://www.econbiz.de/10013287888

Influence factors of online shopping food quality performance considering the relationship quality

Li, Xiaoping; Xie, Lijuan; Xu, Lan - In: Journal of electronic commerce in organizations : the … 17 (2019) 2, pp. 69-78

Persistent link: https://www.econbiz.de/10012036053

Examining how logistics service providers' adaptability impacts logistics outsourcing performance, customers' satisfaction and loyalty

Świtała, Marcin; Niestrój, Krzysztof; Hanus, Piotr - In: LogForum : elektroniczne czasopismo naukowe z dziedziny … 14 (2018) 4, pp. 449-465

Persistent link: https://www.econbiz.de/10012153790

Flexibility and quality in logistics and relationships

Yu, Kangkang; Cadeaux, Jack; Song, Hua - In: Industrial marketing management : the international … 62 (2017), pp. 211-225

Persistent link: https://www.econbiz.de/10011707139

Creating commitment and loyality behaviour among retailers : what are the roles of service quality and satification?

Davis-Sramek, Beth; Droge, Cornelia; Mentzer, John T.; … - In: Journal of the Academy of Marketing Science 37 (2009) 4, pp. 440-454

Persistent link: https://www.econbiz.de/10003926593

Channels in the mirror : an alignable model for assessing customer satisfaction in concurrent channel systems

Hammerschmidt, Maik; Falk, Tomas; Weijters, Bert - In: Journal of service research : JSR 19 (2016) 1, pp. 88-101

Persistent link: https://www.econbiz.de/10011433181

Quality of channel integration and customer loyalty in omnichannel retailing : the mediating role of customer engagement and relationship program receptiveness

Gao, Mengjia; Huang, Lin - In: Journal of retailing and consumer services 63 (2021), pp. 1-11

Persistent link: https://www.econbiz.de/10012665902

Technology readiness in a B2B online retail context : an examination of antecedents and outcomes

Vize, Róisín; Coughlan, Joseph; Kennedy, Aileen; … - In: Industrial marketing management : the international … 42 (2013) 6, pp. 909-918

Persistent link: https://www.econbiz.de/10010211252

The effects of relationship benefit on relationship quality and store loyalty from convergence environments : NPS analysis and moderating effects

Jang, Jae Hun; Kim, Sam Won; Lee, Yang Sun; Kim, Jongsung - In: Electronic commerce research 13 (2013) 3, pp. 291-315

Persistent link: https://www.econbiz.de/10010221239