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Structural equation test of service quality dimensions on the relationship quality construct : evidence from an emerging telecom market

Oraedu, Chukwunonso - In: Journal of relationship marketing : innovations and … 18 (2019) 2, pp. 146-171

Persistent link: https://www.econbiz.de/10012181023

The mediating role of relationship marketing between service quality and customer loyalty

Putra, I. Wayan Jaman Adi; Putri, Dessy Pramita - In: Journal of relationship marketing : innovations and … 18 (2019) 3, pp. 233-245

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A theoretical model to investigate customer loyalty on logistics service providers for sustainable business performance

Soh, Keng Lin; Sze Hui Chin; Wong, Wai Peng - In: International journal of business performance and … 7 (2015) 3, pp. 212-232

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The effect of logistic service quality on customer satisfaction and loyalty using kansei engineering during the COVID-19 pandemic

Restuputri, Dian Palupi; Indriani, Tri Ratna; Masudin, Ilyas - In: Cogent business & management 8 (2021) 1, pp. 1-35

This article identifies the influence of logistics service quality in Indonesia on customer satisfaction and loyalty …

Persistent link: https://www.econbiz.de/10012661363

Linking logistics service quality, customer satisfaction and customer loyalty : an Indian perspective

Mitra, Toorban - In: Manthan : journal of commerce and management 11 (2024) 1, pp. 105-127

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The effect of humanitarian logistics service quality to customer loyalty using Kansei engineering : evidence from Indonesian logistics service providers

Masudin, Ilyas; Safitri, Nika Tampi; Restuputri, Dian Palupi - In: Cogent business & management 7 (2020) 1, pp. 1-30

This article identifies the effect of logistics service quality on customer satisfaction and customer loyalty with … customer trust as a moderating variable from the context of Indonesian humanitarian logistics providers. In this study, the … logistics service in this study would provide a different perspective in terms of capturing the voice of customers' perception …

Persistent link: https://www.econbiz.de/10012650009

Evaluating the effect of logistics service quality on customer satisfaction and loyalty

Yoganandan, G.; Vasan, M.; Vértesy, László - In: International journal of services and operations … 47 (2024) 4, pp. 515-534

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An empirical research study to understand the relationship between buyers and digital store

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Information and communication technology in retailing : a cross-industry comparison

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Antecedents of customer loyalty in the retailing sector : the impact of switching costs

Stan, Valentina - In: The journal of applied business research 31 (2015) 2, pp. 371-382

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