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Anlageberatung und Qualität - ein Widerspruch? : Zur Utopie qualitativ hochwertiger Anlageberatung im Retail Banking
Kohlert, Daniel - 2009 - 1. Aufl.
Persistent link: https://www.econbiz.de/10003777440
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Der Einfluss von Dienstleistungsqualität auf Kundenzufriedenheit im Retail Banking
Walsh, Gianfranco; Koot, Christian; Wiedmann, Klaus-Peter - In: Jahrbuch der Absatz- und Verbrauchsforschung 52 (2006) 2, pp. 166-180
Persistent link: https://www.econbiz.de/10003358017
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The critical determinants of service quality : importance and effect ; a study in China
Wang, Xian Lily; Davies, Barry; Williams, Christine - In: The journal of retail marketing management research : JRMMR 2 (2009/10) 1, pp. 95-121
Persistent link: https://www.econbiz.de/10003838105
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The effect of service quality on trust and commitment varying across generations
Cho, Jinsook E.; Hu, Haiyan - In: International journal of consumer studies 33 (2009) 4, pp. 468- 476
Persistent link: https://www.econbiz.de/10003865206
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Management of perceptions of information technology service quality
Roses, Luís Kalb; Hoppen, Norberto; Henrique, Jorge Luiz - In: Journal of business research : JBR 62 (2009) 9, pp. 876-882
Persistent link: https://www.econbiz.de/10003866442
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The attribution of service failures : effects on consumer satisfaction
Iglesias, Victor - In: The service industries journal 29 (2009) 1/2, pp. 127-141
Persistent link: https://www.econbiz.de/10003849577
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Financial advice giving and taking : where are the market's self-healing powers and a functioning legal framework when we need them?
Oehler, Andreas; Kohlert, Daniel - In: Journal of consumer policy : consumer issues in law, … 32 (2009) 2, pp. 91-116
Persistent link: https://www.econbiz.de/10003878966
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Qualitätsmessung im Private Banking : eine Analyse der Dienstleistungsqualität und deren Auswirkungen
Horn, Carsten - 2009 - 1. Aufl.
Persistent link: https://www.econbiz.de/10003868180
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Customer retention measurement in the UAE banking sector
Kassim, Norizan Mohd; Souiden, Nizar - In: Journal of financial services marketing : JFSM 11 (2006/07) 3, pp. 217-228
Persistent link: https://www.econbiz.de/10003470292
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Customer perception on service quality in retail banking in Middle East : the case of Qatar
Hossain, Mohammed; Leo, Shirley - In: International journal of Islamic and Middle Eastern … 2 (2009) 4, pp. 338-350
Persistent link: https://www.econbiz.de/10003920595