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71
Dienstleistungsmanagement
in kleinen und mittleren Unternehmen : neun Fachartikel und 18 ausführliche Praxisbeispiele erfolgreicher Unternehmen; Marketing-Mix, Kostensteuerung, Qua...
Hub, Annette
(
revision
);
Arens, Evi
(
contributor
)
-
1999
Persistent link: https://www.econbiz.de/10014460908
Saved in:
72
Wellnessmanagement : Angebote, Anforderungen, Erfolgsfaktoren
Wiesner, Knut A.
-
2007
Persistent link: https://www.econbiz.de/10003522549
Saved in:
73
Dienstleistungskompetenz : strategische Differenzierung durch konsequente Kundenorientierung
Fueglistaller, Urs
(
ed.
)
-
2008
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003574242
Saved in:
74
Dienstleistungs-Management
: Einführung in Strategien und Prozesse bei Dienstleistungen
Bieger, Thomas
-
2007
-
4., überarb. Aufl.
"
Dienstleistungsmanagement
" ist ein speziell auf diesen Bereich ausgerichtetes Betriebswirtschaftslehrbuch, ein …
Persistent link: https://www.econbiz.de/10003473932
Saved in:
75
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
76
Service innovation activities in e-government initiatives : the Taiwan experience
Cheng, Li-hung
;
Wen, Chao-Tung
;
Li, Eldon Yu-zen
;
Lin, Ta-yi
- In:
International journal of services technology and management
17
(
2012
)
1
,
pp. 54-71
Persistent link: https://www.econbiz.de/10009657656
Saved in:
77
Organizational behavior in innovation, marketing, and purchasing in business service contexts : an agenda for academic inquiry
Holmlund, Maria
;
Kowalkowski, Christian
;
Biggemann, Sergio
- In:
Journal of business research : JBR
69
(
2016
)
7
,
pp. 2457-2462
Persistent link: https://www.econbiz.de/10011491056
Saved in:
78
Reflexivity in the "productisation"of
services
Lehtonen, Mikko H.
;
Järvi, Katriina
;
Tuominen, Tiina
- In:
International journal of work innovation : IJWI
1
(
2015
)
2
,
pp. 161-184
Persistent link: https://www.econbiz.de/10011537394
Saved in:
79
Does standardized service fit all? : novel service encounter in frontline employee-customer interface
Lai, John
;
Lui, Steven S.
;
Hon, Alice H. Y.
- In:
International journal of contemporary hospitality management
26
(
2014
)
8
,
pp. 1341-1363
Persistent link: https://www.econbiz.de/10010467877
Saved in:
80
Adoption of technology-based
services
: the role of customers' willingness to co-create
Heidenreich, Sven
;
Handrich, Matthias
- In:
Journal of service management
26
(
2015
)
1
,
pp. 44-71
Persistent link: https://www.econbiz.de/10010504650
Saved in:
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