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Customer experience creation :...
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Consumer behaviour
93
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90
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85
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84
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26
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26
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25
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24
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325
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German
5
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Verhoef, Peter C.
227
Parasuraman, A.
139
Lemon, Katherine N.
75
Tsiros, Michael
50
Zeithaml, Valarie A.
36
Berry, Leonard L.
33
Verhoef, Peter
32
Grewal, Dhruv
27
Franses, Philip Hans
24
Roggeveen, Anne
24
Sloot, Laurens M.
23
Donkers, Bas
21
Rust, Roland T.
17
Doorn, Jenny van
15
Mittal, Vikas
15
Bijmolt, Tammo H. A.
14
Bolton, Ruth N.
14
Dorotic, Matilda
11
Langerak, Fred
11
Leeflang, Peter
9
Neslin, Scott A.
9
Nordfält, Jens
9
Prins, Remco
9
Kaltcheva, Velitchka D.
8
Ordanini, Andrea
8
Bijmolt, Tammo H.A.
7
Fok, Dennis
7
Futrell, Charles M.
7
Krafft, Manfred
7
Bone, Sterling A.
6
Coulter, Keith S.
6
Hoekstra, Janny C.
6
Konuş, Umut
6
Leeflang, Peter S.H.
6
Roggeveen, Anne L.
6
Stremersch, Stefan
6
Wieringa, Jaap E.
6
Wiesel, Thorsten
6
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5
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5
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Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam
20
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9
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1
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1
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1
Faculteit der Economische Wetenschappen, Erasmus Universiteit Rotterdam
1
Instituto sobre Desarrollo Empresarial (INDEM), Universidad Carlos III de Madrid
1
SIMSR Global Marketing Conference <12., 2017, Mumbai>
1
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Journal of retailing
36
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30
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
28
Journal of the Academy of Marketing Science
22
ERIM Report Series Research in Management
20
ERIM report series research in management
18
Journal of service research : JSR
18
MSI reports : working paper series
18
Journal of business research : JBR
13
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
12
Business horizons
11
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9
Business Horizons
8
Journal of Product & Brand Management
8
Journal of Business Research
7
Journal of service management
7
Marketing Letters
7
Report / Marketing Science Institute
6
Rotterdams Instituut voor Bedrijfseconomische Studies : RIBES
6
Marketing letters : a journal of research in marketing
5
Marketing management : a quarterly business management publication of the American Marketing Association
5
Industrial marketing management : the international journal for industrial and high-tech firms
4
Journal of Services Marketing
4
Journal of consumer research : JCR ; an interdisciplinary bimonthly
4
Journal of retailing and consumer services
4
Journal of service research
4
The journal of services marketing
4
ERIM Report Series Reference
3
European Journal of Marketing
3
Foundations and trends in marketing : FTMKT
3
Journal of Service Management
3
Journal of marketing theory and practice
3
Marketing Science
3
Report / Marketing Science Institute / Marketing Science Institute
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Rotterdam Institute for Business Economic Studies
3
Decision support systems : DSS ; the international journal
2
European Management Journal
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European journal of marketing : EJM
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ECONIS (ZBW)
289
OLC EcoSci
146
RePEc
61
Other ZBW resources
24
USB Cologne (EcoSocSci)
8
BASE
5
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1
Successful customer value management : key lessons and emerging trends
Verhoef, Peter C.
;
Lemon, Katherine N.
- In:
European management journal
31
(
2013
)
1
,
pp. 1-15
Persistent link: https://www.econbiz.de/10009732796
Saved in:
2
Understanding customer experience throughout the customer journey
Lemon, Katherine N.
;
Verhoef, Peter C.
- In:
Journal of marketing
80
(
2016
)
6
,
pp. 69-96
Persistent link: https://www.econbiz.de/10011621578
Saved in:
3
Expanding business-to-business customer relationships : modeling the customer's upgrade decision
Bolton, Ruth M.
;
Lemon, Katherine N.
;
Verhoef, Peter C.
- In:
Journal of marketing
72
(
2008
)
1
,
pp. 46-64
Persistent link: https://www.econbiz.de/10003642961
Saved in:
4
Customer Experience Creation: Determinants, Dynamics and Management Strategies
Verhoef, Peter C.
;
Lemon, Katherine N.
;
Parasuraman, A.
; …
- In:
Journal of retailing
85
(
2009
)
1
,
pp. 31-41
Persistent link: https://www.econbiz.de/10008232104
Saved in:
5
Customer Experience Creation: Determinants, Dynamics and Management Strategies
Verhoef, Peter C.
;
Lemon, Katherine N.
;
Parasuraman, A.
; …
- In:
Journal of retailing
85
(
2009
)
1
,
pp. 31-42
Persistent link: https://www.econbiz.de/10008889588
Saved in:
6
Multichannel customer management strategy
Verhoef, Peter C.
- In:
Handbook of marketing strategy
,
(pp. 135-150)
.
2012
Persistent link: https://www.econbiz.de/10009530866
Saved in:
7
Customer value management : some reflections and future trends : [73. Sitzung vom 16. März 2011 in Düsseldorf]
Verhoef, Peter C.
-
2012
Persistent link: https://www.econbiz.de/10009533687
Saved in:
8
Explaining purchases of organic meat by Dutch consumers
Verhoef, Peter C.
- In:
European review of agricultural economics : ERAE
32
(
2005
)
2
,
pp. 245-267
Persistent link: https://www.econbiz.de/10002994617
Saved in:
9
The joint effect of relationship perceptions, loyalty program and direct mailings on customer share development
Verhoef, Peter C.
(
contributor
)
-
2002
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001658721
Saved in:
10
Omni-channel retailing : some reflections
Verhoef, Peter C.
- In:
Journal of strategic marketing
29
(
2021
)
7
,
pp. 608-616
Persistent link: https://www.econbiz.de/10012608881
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