Written for students, scholars, and marketing research practitioners by three qualitative marketing research pioneers, this book takes readers through the basics to an advanced understanding of the state of the art in qualitative marketing and consumer research. The book offers readers a...

Designed for students, scholars, and marketing research practitioners, this book is designed to take readers through the basics to an advanced understanding in qualitative marketing and consumer research

Das Buch zum zentralen Marketing-Thema in diesen Tagen. Für BWL-Studenten, für Unternehmenspraktiker und alle denen die Zufriedenheit der Kunden am Herzen liegt. Aus dem Inhalt: Einleitung. Kundenzufriedenheit und ihre Messung. Qualität und die Bedeutung der Kundenzufriedenheit in...