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The effect of service quality...
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Service quality
21,814
Dienstleistungsqualität
21,063
Outsourcing
10,004
Betriebliches Informationssystem
9,421
Business intelligence system
8,440
Customer satisfaction
6,523
Kundenzufriedenheit
6,338
Consumer behaviour
4,468
Konsumentenverhalten
4,422
Relationship marketing
4,180
Beziehungsmarketing
4,167
Theorie
4,004
Theory
3,879
Qualitätsmanagement
2,770
Deutschland
2,752
Quality management
2,725
USA
2,663
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2,609
Wirtschaftsprüfung
2,561
Financial audit
2,555
Germany
2,545
Krankenhaus
2,058
Hospital
2,031
Informationsmanagement
1,727
Informationstechnik
1,727
Health care
1,698
Gesundheitsversorgung
1,665
Information management
1,539
Information technology
1,505
Gesundheitswesen
1,401
outsourcing
1,400
Health care system
1,381
Lieferantenmanagement
1,349
Supplier relationship management
1,346
Offshoring
1,305
Dienstleistungssektor
1,293
Product quality
1,279
Service industry
1,278
Produktqualität
1,269
Prozessmanagement
1,240
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Koskela, Erkki
179
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127
Willcocks, Leslie
108
Lacity, Mary Cecelia
78
Siciliani, Luigi
77
Straume, Odd Rune
69
Helpman, Elhanan
66
Scheer, August-Wilhelm
59
Geishecker, Ingo
57
Propper, Carol
54
Bruhn, Manfred
51
Grossman, Gene M.
47
Hanley, Aoife
47
Oshri, Ilan
46
Aronsson, Thomas
45
Hanushek, Eric Alan
45
Kotlarsky, Julia
44
Becker, Jörg
43
Dibbern, Jens
43
Krcmar, Helmut
43
König, Jan
43
Rivkin, Steven G.
43
Han, Heesup
42
Prybutok, Victor R.
42
Egger, Peter
41
Egger, Hartmut
40
Mattila, Anna S.
40
Kohler, Wilhelm
39
Brekke, Kurt R.
37
Buxmann, Peter
37
Winter, Robert
36
Gravelle, Hugh
35
Hirschheim, Rudy A.
34
Prentice, Catherine
33
Stenbacka, Rune
33
Marjit, Sugata
32
Heinzl, Armin
31
Naghavi, Alireza
31
Shahin, Arash
31
Stehrer, Robert
31
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228
IGI Global
212
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
62
OECD
51
Springer Fachmedien Wiesbaden
47
Institute for the Study of Labor (IZA)
41
International Labour Organization (ILO), United Nations
40
C.E.P.R. Discussion Papers
33
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26
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26
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24
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22
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17
Verlag Dr. Kovač
16
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13
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13
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12
HAL
12
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12
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11
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10
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10
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10
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10
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9
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9
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9
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9
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9
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8
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8
Logos Verlag Berlin
8
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8
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7
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7
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7
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7
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7
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International journal of hospitality management
446
Journal of retailing and consumer services
338
The service industries journal
310
Journal of business research : JBR
305
SpringerLink / Bücher
288
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
233
NBER working paper series
228
Working paper / National Bureau of Economic Research, Inc.
222
The journal of services marketing
212
NBER Working Paper
207
Auditing : a journal of practice & theory
179
International journal of business information systems : IJBIS
175
International journal of production research
172
International journal of contemporary hospitality management
165
Discussion paper series / IZA
161
Journal of air transport management
144
Services marketing quarterly
143
Journal of hospitality marketing & management
142
International journal of production economics
135
The TQM journal : the international review of organizational improvement
134
Journal of Services Marketing
133
International journal of productivity and quality management : IJPQM
127
Tourism management : research, policies, practice
125
Journal of travel and tourism marketing
123
IZA Discussion Papers
122
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
120
International journal of quality and service sciences
120
International journal of quality & reliability management
118
Service business
117
Health care management review : HCM review
115
CESifo working papers
114
International journal of services and operations management
114
Cogent business & management
112
HMD : Praxis der Wirtschaftsinformatik
108
Management science : journal of the Institute for Operations Research and the Management Sciences
108
Journal of service research : JSR
106
Industrial marketing management : the international journal for industrial and high-tech firms
105
Journal of service management
102
The accounting review : a publication of the American Accounting Association
101
Information systems management
98
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ECONIS (ZBW)
38,185
RePEc
1,584
Other ZBW resources
1,399
USB Cologne (EcoSocSci)
901
EconStor
715
BASE
141
USB Cologne (business full texts)
92
OLC EcoSci
45
ArchiDok
8
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date (oldest first)
1
Technology transfer of dynamic IT
outsourcing
requires security measures in SLAs
Dieckmann, Frank
;
Brodhun, Maximilian
;
Falkner, Jürgen
; …
- In:
Economics of grids, clouds, systems, and services : 7th …
,
(pp. 1-15)
.
2010
Persistent link: https://www.econbiz.de/10008657915
Saved in:
2
The impact of IT
outsourcing
on information systems success
Gorla, Narasimhaiah
;
Somers, Toni M.
- In:
Information & management : the internat. journal of …
51
(
2014
)
3
,
pp. 320-335
Persistent link: https://www.econbiz.de/10010375811
Saved in:
3
Monitoring and modelling service level agreement of multiple virtual machines in cloud computing
Al-Ghuwairi, Abdel-Rahman
;
Salah, Zaher
;
Alsarhan, Ayoub
; …
- In:
International journal of business information systems : …
27
(
2018
)
4
,
pp. 538-553
Persistent link: https://www.econbiz.de/10011856694
Saved in:
4
Outsourcing
: definitions and analysis
Dolgui, Alexandre
;
Proth, Jean-Marie
- In:
International journal of production research
51
(
2013
)
23/24
,
pp. 6769-6777
Persistent link: https://www.econbiz.de/10010229668
Saved in:
5
A framework for effective data management
outsourcing
in investment management
Barnett, Andrew
- In:
Journal of securities operations & custody
13
(
2021
)
4
,
pp. 335-345
Persistent link: https://www.econbiz.de/10012886130
Saved in:
6
Managing service quality in multiple
outsourcing
Ye, Guangliang
;
Zhu, Xiaowei
;
Mukhopadhyay, Samar K.
- In:
International journal of electronic commerce : IJEC
18
(
2013/14
)
3
,
pp. 125-149
Persistent link: https://www.econbiz.de/10010360048
Saved in:
7
Outsourced solutions
In:
The secure online business handbook : a practical guide …
,
(pp. 148-152)
.
2006
Persistent link: https://www.econbiz.de/10003641353
Saved in:
8
IT
outsourcing
from a client perspective : exploring client developments and their impact on supplier capabilities
Plugge, Albert G.
;
Wijers, Gerard M.
;
Wagenaar, René W.
- In:
Outsourcing global services : knowledge, innovation and …
,
(pp. 71-95)
.
2008
Persistent link: https://www.econbiz.de/10003731369
Saved in:
9
Negotiating meaning of shared information in service system encounters
Blomberg, Jeanette
- In:
European management journal
26
(
2008
)
4
,
pp. 213-222
Persistent link: https://www.econbiz.de/10003759927
Saved in:
10
Next Generation
Outsourcing
aus IT-Dienstleistersicht
Jouanne-Diedrich, Holger von
;
Slaar, Jürgen
;
Schmidt, Simon
- In:
HMD : Praxis der Wirtschaftsinformatik
45
(
2008
)
264
,
pp. 73-81
Persistent link: https://www.econbiz.de/10003786509
Saved in:
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