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1
Call Center - Entwicklungsstand und Perspektiven : eine Literaturanalyse
Bittner, Susanne
(
contributor
)
-
2000
Persistent link: https://www.econbiz.de/10001499952
Saved in:
2
Call Center Markt Deutschland - das Fallbeispiel Hamburg
Körs, Anna
-
2002
Persistent link: https://www.econbiz.de/10013432174
Saved in:
3
Globalizing politeness? : towards a globalization-sensitive framework of mediated service encounters
Hultgren, Kristina
- In:
Technology mediated service encounters
,
(pp. 97-119)
.
2019
Persistent link: https://www.econbiz.de/10012057344
Saved in:
4
Call centres : a decade of research
Russell, Bob
- In:
International journal of management reviews : IJMR
10
(
2008
)
3
,
pp. 195-219
Persistent link: https://www.econbiz.de/10003766031
Saved in:
5
Special issue: The globalization of service work: comparative institutional perspectives on call centers
2009
Persistent link: https://www.econbiz.de/10003883004
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6
Work design variation and outcomes in call centers: strategic choice and institutional explanations
Holman, David
;
Frenkel, Stephen
;
Sørensen, Ole
;
Wood, …
- In:
ILR review : the journal of work and policy
62
(
2008/09
)
4
,
pp. 510-532
Persistent link: https://www.econbiz.de/10003883035
Saved in:
7
How institutions and business strategies affect wages: a cross-national study of call centers
Batt, Rosemary L.
;
Nohara, Hiroatsu
- In:
ILR review : the journal of work and policy
62
(
2008/09
)
4
,
pp. 533-552
Persistent link: https://www.econbiz.de/10003883036
Saved in:
8
Technology, selection, and training in call centers
Sieben, Inge
;
Grip, Andries de
;
Longen, Jessica
; …
- In:
ILR review : the journal of work and policy
62
(
2008/09
)
4
,
pp. 553-572
Persistent link: https://www.econbiz.de/10003883039
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9
Cross training in call centers with uncertain arrivals and global service level agreements
Robbins, Thomas R.
;
Medeiros, D. J.
;
Harrison, Terry P.
- In:
International journal of operations and quantitative …
16
(
2010
)
3
,
pp. 307-329
Persistent link: https://www.econbiz.de/10008823089
Saved in:
10
Call-Center
international : magazine for customer care
Wiesbaden : Gabler, Springer-Fachmedien Wiesbaden
;
…
-
2008 - 2010; damit Ersch. eingest.
Persistent link: https://www.econbiz.de/10003625532
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