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The impact of customer perceived support on target-based customer citizenship behaviors : the mediating effects of brand reputation and satisfaction
Ahmed Hassaan Mohammed Ali; Song, Jing; Zhang, Min - In: International journal of management, economics and … 11 (2022) 2/3, pp. 140-164
Customers' voluntary behaviors (i.e., customer citizenship behaviors, CCBs) are of ever-increasing interest, given that they produce extraordinary value for service providers. Whether customer perceived support (CPS) from service providers leads to CCBs has remained largely understudied in...
Persistent link: https://www.econbiz.de/10013415845
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Personal traits service marketing mix and corporate image influence the customer satisfaction of Shabu Restaurants in Thailand
Pichyada Pheunpha - In: International journal of business & management : IJoBM 10 (2022) 2, pp. 55-66
Persistent link: https://www.econbiz.de/10013499085
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Impact of internal marketing on the customer perceptions in SMEs
Demir, Ahmet - In: International journal of services and operations … 42 (2022) 3, pp. 379-396
Persistent link: https://www.econbiz.de/10013367345
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Perceived value, reputation, trust, and switching costs as determinants of customer retention
Milan, Gabriel Sperandio; Eberle, Luciene; Bebber, Suélen - In: Journal of relationship marketing : innovations & … 14 (2015) 2, pp. 109-123
Persistent link: https://www.econbiz.de/10011304645
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The impact of corporate image and relationship marketing on customer loyalty in mediated customer satisfaction at SMEs
Sa'adah, Vina Ulfatus; Mugiono; Susilowati, Christin - 2023
Persistent link: https://www.econbiz.de/10014420264
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Dissatisfaction with services : the impact of satisfaction with service recovery on corporate image and future repurchase intention
Andreassen, Tor Wallin - 1997
Persistent link: https://www.econbiz.de/10001378730
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Essays on innovation roles and options
Bhardwaj, Gunjan - 2015
Persistent link: https://www.econbiz.de/10011504473
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The role of corporate reputation on co-operants behavior and organizational performance
Graca, Casimiro Almeida M.; Coelho, Arnaldo - In: The journal of management development 35 (2016) 1, pp. 17-37
Persistent link: https://www.econbiz.de/10011459122
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The dark side of good reputation and loyalty in online retailing : when trust leads to retaliation through price unfairness
Riquelme, Isabel P.; Román, Sergio; Cuestas, Pedro J.; … - In: Journal of interactive marketing : a quarterly … 47 (2019), pp. 35-52
Persistent link: https://www.econbiz.de/10012060911
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The effect of organisational reputation on e-loyalty : the roles of e-trust and e-satisfaction
Sadeghi, Amir; Ghujali, Tohid; Bastam, Hadi - In: ASEAN marketing journal : Association of Southeast … 10 (2018) 1, pp. 1-16
Persistent link: https://www.econbiz.de/10012106906