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Patient satisfaction analysis using a multi-criteria analysis method : the case of the NHS in Greece
Drosos, Dimitris; Tsotsolas, Nikos; Skordoulis, Michalis; … - In: International journal of productivity and quality … 25 (2018) 4, pp. 491-505
Persistent link: https://www.econbiz.de/10011988637
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Need of measuring service quality in hospitality education : a conceptual framework
Ghosh, Pratik; Jhamb, Deepika - In: International journal of business and globalisation : IJBG 32 (2022) 2/3, pp. 206-222
Persistent link: https://www.econbiz.de/10014232552
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Measuring the quality of health services provided at a Greek public hospital through patient satisfaction : case study: the general hospital of Kavala
Georgiadou, Vasiliki A.; Maditinos, Dimitrios - In: International journal of business and economic sciences … 10 (2017) 2, pp. 60-72
Purpose: The aim of this study is to examine the quality of hospital services as perceived by patients in terms of … patient satisfaction with services. Design/Methodology/Approach: A conceptual framework of quality of hospital services …, developed by Padma et al. (2009), composed by eight quality dimensions, applied the performance measurement model (SERVPERF …
Persistent link: https://www.econbiz.de/10011709598
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The effect of creating new secondary health services on patients' perceptions : a Kano service quality analysis approach
Vassiliadis, Chris A.; Fotiadis, Anestis K.; … - In: Total quality management & business excellence : an … 25 (2014) 8, pp. 897-907
Persistent link: https://www.econbiz.de/10010393800
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Development and validation of a customer satisfaction measuring instrument with laboratory services at the University Hospital of Kinshasa, Democratic Republic of the Congo (DRC)
Alain, Chabo Byaene; Rostin, Mabela Makengo Matendo; … - In: Inventi impact: retailing & consumer services (2021) 4, pp. 206-223
Persistent link: https://www.econbiz.de/10012820669
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Classifying customer requirements using Kano model and Kano map : the case of hospital services
Shahin, Arash; Akasheh, Sajad - In: International journal of productivity and quality … 21 (2017) 4, pp. 500-515
Persistent link: https://www.econbiz.de/10011816880
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An integrated methodology for evaluating patient service quality
Materla, Tejaswi; Cudney, Elizabeth A. - In: Total quality management & business excellence 31 (2020) 15, pp. 1738-1759
Persistent link: https://www.econbiz.de/10012385057
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Measuring patient-perceived hospital service quality : validity and managerial usefulness of HCAHPS scales
Westbrook, Kevin W.; Babakus, Emin; Grant, Cori Cohen - In: Health marketing quarterly 31 (2014) 2, pp. 97-114
Persistent link: https://www.econbiz.de/10010398962
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Measuring the Quality of Health Services Provided at a Greek Public Hospital through Patient Satisfaction. Case Study : The General Hospital of Kavala
Georgiadou, Vasiliki A. - 2017
Purpose: The aim of this study is to examine the quality of hospital services as perceived by patients in terms of … patient satisfaction with services. Design/Methodology/Approach: A conceptual framework of quality of hospital services …, developed by Padma et al. (2009), composed by eight quality dimensions, applied the performance measurement model (SERVPERF …
Persistent link: https://www.econbiz.de/10012951333
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Understanding quality and satisfaction in public hospital services : a nationwide inpatient survey in Greece
Mitropoulos, Panagiotis; Vasileiou, Konstantinos; … - In: Journal of retailing and consumer services 40 (2018), pp. 270-275
Persistent link: https://www.econbiz.de/10011801980