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The influence of a leader's servant leadership on employees' perception of customers' satisfaction with the service and employees' perception of customers' trust in the service fir...
Hwang, Hee-joong; Kang, Minjeong; Youn, Myoung-kil - In: Journal of global scholars of marketing science : … 24 (2014) 1, pp. 65-76
Persistent link: https://www.econbiz.de/10010408232
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The relationship between store performance and store managers perceptions of their customer services
Terblanche, Nic S. - In: Journal of euromarketing 23 (2014) 4, pp. 5-18
Persistent link: https://www.econbiz.de/10010497686
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Effect of perceived attributes, perceived risk and perceived value on usage of online retailing services
Mwencha, Peter; Muathe, Stephen; Thuo, John Kuria - In: Journal of management research 6 (2014) 2, pp. 140-161
Persistent link: https://www.econbiz.de/10010430617
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Customers perceptions toward the use of online services : the case of Saudi telecommunication sector
Al-Shourah, Abdullah Ahmed - In: Journal of management research 6 (2014) 1, pp. 239-256
Persistent link: https://www.econbiz.de/10010430645
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Switching from post-paid to pre-paid models : customer perception and the organisational role in managing the change : a case study of Botswana Power Corporation
Mburu, P. T.; Sathyamoorthi, C. R. - In: Journal of management research 6 (2014) 3, pp. 175-189
Persistent link: https://www.econbiz.de/10010431534
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Service quality and price perceptions by internet retail customers : linking the three stages of service interaction
Cho, Yun Kyung - In: Journal of service research : JSR 17 (2014) 4, pp. 432-445
Persistent link: https://www.econbiz.de/10010432161
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The influence of perceived innovation and brand awareness on purchase intention of innovation product : an example of iPhone
Wu, Shwu-ing; Ho, Li-pang - In: International journal of innovation and technology … 11 (2014) 4, pp. 1-22
Persistent link: https://www.econbiz.de/10010411646
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Does ethnic/cultural dissimilarity affect perceptions of service quality?
Etgar, Michael; Fuchs, Galia - In: Services marketing quarterly 32 (2011) 2, pp. 113-128
Persistent link: https://www.econbiz.de/10009126362
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Application of the cognitive dissonance theory to the service industry
Kim, Young Sally - In: Services marketing quarterly 32 (2011) 2, pp. 96-112
Persistent link: https://www.econbiz.de/10009126363
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Customer perceptions of South African cellular network operators
Maharaj, Mandusha - In: Indian journal of economics & business : IJEB 11 (2012) 2, pp. 455-483
Persistent link: https://www.econbiz.de/10009685139