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Festival attributes and perceptions : a meta-analysis of relationships with satisfaction and loyalty
Tanford, Sarah; Jung, Shinyong - In: Tourism management : research, policies, practice 61 (2017), pp. 209-220
Persistent link: https://www.econbiz.de/10011708210
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Customer perception towards electric two-wheeler innovation
Sankar, Jeganathan Gomathi; Hemanth Kumar G - In: Journal of Contemporary Issues in Business and Government 26 (2020) 2, pp. 685-690
Persistent link: https://www.econbiz.de/10012522889
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An investigation of underlying dimensions of customers' perceptions of a safe hotel in the COVID-19 era : effects of those perceptions on hotel selection behavior
Atadil, Hilmi A.; Lu, Qiulin - In: Journal of hospitality marketing & management 30 (2021) 6, pp. 655-672
Persistent link: https://www.econbiz.de/10012596498
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Emotional labor in a non-isolated service encounter : the impact of customer observation on perceived authenticity and perceived fairness
Olk, Stephan; Lindenmeier, Jörg; Tscheulin, Dieter K.; … - In: Journal of retailing and consumer services 58 (2021), pp. 1-8
Persistent link: https://www.econbiz.de/10012431572
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Social servicescape's impact on customer perceptions of the hospitality brand : the role of branded social cues
Garmaroudi, Saeed Andaji; King, Ceridwyn; Lu, Lu - In: International journal of hospitality management 93 (2021), pp. 1-12
Persistent link: https://www.econbiz.de/10012435849
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How do authenticity and quality perceptions affect dining experiences and recommendations of food trucks? : the moderating role of perceived risk
Shafieizadeh, Kiyan; Alotaibi, Salman; Tao, Chen-Wei - In: International journal of hospitality management 93 (2021), pp. 1-13
Persistent link: https://www.econbiz.de/10012436029
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Linking CRM to customer-oriented behaviour through service climate perceptions
Wang, Mei-Ling - In: International journal of business and systems research 12 (2018) 3, pp. 243-261
Persistent link: https://www.econbiz.de/10011960565
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Influencing perception of justice to leverage behavioral outcome : a perspective from restaurant service failure setting
Harun, Ahasan; Rokonuzzaman, Md.; Prybutok, Gayle; … - In: Quality management journal : QMJ 25 (2018) 3, pp. 112-128
Persistent link: https://www.econbiz.de/10011976334
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Students' perceptions of service quality, satisfaction, and word-of-mouth : scale adaptation and validation on a sample of ICT and STEM students
Meštrović, Dunja; Zugic, Nina J. - In: Market : review for marketing theory and practice 30 (2018) 2, pp. 195-211
Persistent link: https://www.econbiz.de/10011994852
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The relationship between universal network perceptions and dyadic network perceptions and their effect on employees' behavioral reactions to organizational change
Hatjidis, Dimitrios; Parker, Andrew - In: Journal of organizational change management 30 (2017) 7, pp. 1030-1043
Persistent link: https://www.econbiz.de/10011803867