The topic of the paper is focused on elaborating the impact of perceived service quality on the relationship quality at the business-to-business market. The purpose of the research is twofold. First is to expand the findings of only a few studies on the relationship between these variables, as...

During their life, most citizens of developed countries use banking services, with the quality of these services being the most important feature for them. Therefore, this article will consider the concept and measurement of the quality of banking services. It will present results of the...

During the last few decades, the role of the service sector in the overall economic activities has become more significant in many countries, particularly the most developed ones. This has provoked increased scholars' interest so they have begun researching many service markets more extensively....