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A structural compendium on service quality and customer satisfaction : a survey of banks in India

Potluri, Rajasekhara Mouly; Angati, Srinivas Rao; … - In: Journal of transnational management : the official … 21 (2016) 1, pp. 12-28

Persistent link: https://www.econbiz.de/10011455820

Identification the factors influencing customer satisfaction on service quality in Jamuna Bank

Uddin, K. M. Salah; Nipa, Nymatul Jannat; Rashid, Mamunur - In: International journal of business and economics … 4 (2015) 2, pp. 30-35

Persistent link: https://www.econbiz.de/10011296167

Factors affecting individual customer satisfaction with the service quality of Vietnamese banks

Dong Van Vu; Lien Thi Thuy Le; Thang Quoc Nguyen; … - In: International journal of management concepts and … 14 (2021) 3, pp. 193-211

Persistent link: https://www.econbiz.de/10012671185

Investigating the effect of service quality on bank customers' satisfaction in Bangladesh

Rahaman, Md. Atikur; Ali, Md. Julfikar; Kejing, Zhang; … - In: Journal of Asian finance, economics and business : JAFEB 7 (2020) 10, pp. 823-829

Persistent link: https://www.econbiz.de/10012671489

Effects of service quality and customer satisfaction on loyalty of bank customers

Supriyanto, Achmad; Wiyono, Bambang Budi; Burhanuddin, … - In: Cogent business & management 8 (2021) 1, pp. 1-17

Service quality and customer satisfaction are parts of factors that influence customer loyalty to bank services. Both … influenced their loyalty to the bank; and (3) examine simultaneous effects of service quality and customer satisfaction on … customer loyalty. This study used a survey research design, and respondents were selected purposively from a population of Bank …

Persistent link: https://www.econbiz.de/10012643064

The interrelationship between internal marketing, employee perceived quality and customer satisfaction : a conventional banking perspective

De Bruin, Leigh; Roberts-Lombard, Mornay; De … - In: Cogent business & management 8 (2021) 1, pp. 1-29

This study explores how internal marketing influences employees’ perceived ability to deliver service quality in the conventional banking industry in Oman. The influence of employee perceived service quality on customer satisfaction is also established. Data was obtained from retail banking...

Persistent link: https://www.econbiz.de/10012668858

Factors influencing customer choice in selection of banks in Kuwait

AlNajem, Mohamad N. - In: Quality management journal : QMJ 25 (2018) 3, pp. 142-153

Persistent link: https://www.econbiz.de/10012309496

Service quality at Thailand's Siam Commercial Bank: Chonburi Province

Suvittawat, Adisak - In: International journal of economic perspectives : IJEP 9 (2015) 4, pp. 21-26

Persistent link: https://www.econbiz.de/10011579308

Relationship between service quality and customer satisfaction : a study of Malaysian banking industry

Lay Hong Tan; Boon-Cheong Chew; Syaiful-Rizal Hamid - In: International journal of productivity and quality … 19 (2016) 1, pp. 38-50

Persistent link: https://www.econbiz.de/10011646195

Banking service quality provided by commercial banks and customer satisfaction : a structural equation modelling approaches

Main, Naser Alolayyan; Al-Hawary, Sulieman Ibraheem Shelash - In: International journal of productivity and quality … 24 (2018) 4, pp. 543-565

Persistent link: https://www.econbiz.de/10011924288