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Frontline employee expectations on working with physical robots in retailing

Willems, Kim; Verhulst, Nanouk; Gauquier, Laurens de; … - In: Journal of service management 34 (2023) 3, pp. 467-492

Persistent link: https://www.econbiz.de/10014338164

Antecedents of salesperson performance in information service industry : the role of guanxi, adaptive selling behaviors and customer orientation

Thi-Thuy-Linh Nguyen; Xuan-Quynh Hoang; Pham Thi Lien; … - In: Cogent business & management 9 (2022) 1, pp. 1-19

sample of 204 salespeople in the Information service industry, the authors tested several hypotheses employing the structural … salespeople improve performance. Moreover, Guanxi does play some role in explaining sales performance of B2B salespeople. Based on … be presented. In the business-to-business (B2B) context, salespeople are the critical link between a company and its …

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The influence of frontline employee self-disclosure about products in a retail store on customer trust in the retailer in the context of service encounters

Park, Jihye; Yi, Youjae - In: Psychology & marketing 40 (2023) 7, pp. 1417-1430

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Fallstudie Akademisches Spin-off : Gründung eines Dienstleistungsunternehmens aus einem Hochschulinstitut: Entwicklungsphasen und Besonderheiten

Kohlbecker, Martin; Thome, Christoph; Schaaf, Holger; … - In: Academic Entrepreneurship : Unternehmertum in der Forschung, (pp. 367-390). 2009

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Kompetenzbasierte Betrachtung junger wissensintensiver Dienstleister

Freiling, Jörg; Hansen, Heiko - In: Strategisches Kompetenz-Management in der …, (pp. 223-252). 2008

Persistent link: https://www.econbiz.de/10003708851

Die Ermittlung des Bedarfs an sozial-kommunikativen Qualifikationen bei Führungspositionen der Dienstleistungsbranche

Schlatter, Cornelia - 1998

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When competency-based pay relates to creative performance : the moderating role of employee psychological need

Hon, Alice H. Y. - In: International journal of hospitality management 31 (2012) 1, pp. 130-138

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Entrepreneurial competences, liability of newness and infant survival : evidence from the service industry

Abatecola, Gianpaolo; Uli, Vincenzo - In: The journal of management development 35 (2016) 9, pp. 1082-1097

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Employees as active consumers of HRM : linking employees' HRM competences with their perceptions of HRM service value

Meijerink, Jeroen G.; Bondarouk, Tanya; Lepak, David P. - In: Human resource management 55 (2016) 2, pp. 219-240

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Discovery, competence and services

Nooteboom, Bart - In: Modern applications of Austrian thought, (pp. 225-239). 2005

Persistent link: https://www.econbiz.de/10002850170