The implementation of Information and Communication Technology (ICT) project constitutes amajor change for any organization, the actual implementation appears to be very heavily biased toward the technological aspects while paying little attention to managing the changes in process, structure...

This paper proposes a Customer Relationship Management (CRM) Ontology based on CMMI project planning for business application. The CRM ontology describes the CRM project planning knowledge based on CMMI. It contains three categories, including establishing CRM project estimates, developing CRM...