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Burnout in customer service representatives

Jalees, Tariq; Zeeshan, Javed - In: Pakistan journal of commerce and social sciences 1 (2008), pp. 92-104

The purpose and aim of this research was to (1) identify the factors that contributes towards job burnout in sales service representative (2) What are the relationships of these factors (3) To empirically test the relationships of the determinants relating to burnout in customer service...

Persistent link: https://www.econbiz.de/10011922283

The effect of customer incivility on service employees' customer orientation through double-mediation of surface acting and emotional exhaustion

Hur, Won-Moo; Moon, Tae Won; Han, Su-Jin - In: Journal of service theory and practice : JSTP 25 (2015) 4, pp. 394-413

Persistent link: https://www.econbiz.de/10011400716

Problematic customers and customer service employee retaliation

Madupalli, Ramana Kumar; Poddar, Amit - In: The journal of services marketing 28 (2014) 3, pp. 244-255

Persistent link: https://www.econbiz.de/10010391424

The role of job demands and emotional exhaustion in the relationship between customer and employee incivility

Van Jaarsveld, Danielle; Walker, David D.; Skarlicki, … - In: Journal of management : JOM 36 (2010) 6, pp. 1486-1504

Persistent link: https://www.econbiz.de/10008701401

Customer prioritization, product complexity and business ties : implications for job stress and customer service performance

Yeniaras, Volkan; Kaya, Ilker - In: The journal of business & industrial marketing 37 (2022) 2, pp. 417-432

Persistent link: https://www.econbiz.de/10012798432

How ostracism jeopardizes customers' interests at restaurants : a study in context of COVID-19

Sarwar, Ambreen; Abdullah, Muhammad Ibrahim; Imran, … - In: Journal of Asian business and economic studies : JABES 30 (2023) 3, pp. 210-225

Persistent link: https://www.econbiz.de/10014432591

FLEs' concerns with misbehaving customers in the time of COVID and beyond

Gillson, Stephanie T.; Beatty, Sharon E.; Northington, … - In: Journal of service theory and practice 33 (2023) 6, pp. 771-796

Persistent link: https://www.econbiz.de/10014448092

Understanding the role of customer incivility and supervisor monitoring in the relationship between customer orientation and frontline employees' emotional exhaustion

Xie, Fang; Zhang, Xufan; Ye, Jing; Zhou, Lulu; Zhang, … - In: Journal of service theory and practice 33 (2023) 6, pp. 797-819

Persistent link: https://www.econbiz.de/10014448096

Customer incivility and service recovery performance : job crafting as a buffer

Zahoor, Adil; Siddiqi, Mushtaq Ahmad - In: Vision : the journal of business perspective 27 (2023) 2, pp. 178-188

Persistent link: https://www.econbiz.de/10014229750

How can customers cope with cognitive demands of professional services? : the role of employee coping support

Garbas, Janina; Blaurock, Marah; Büttgen, Marion; … - In: Psychology & marketing 40 (2023) 5, pp. 867-887

Persistent link: https://www.econbiz.de/10014290866