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Innovation
24
Dienstleistungsqualität
21
Service quality
21
Dienstleistungssektor
18
Quality management
18
Qualitätsmanagement
18
Service industry
18
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17
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14
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11
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Witell, Lars
92
Gustafsson, Anders
34
Cronemyr, Peter
15
Elg, Mattias
14
Edvardsson, Bo
11
Kristensson, Per
11
Löfgren, Martin
11
Snyder, Hannah
10
Poksinska, Bozena
8
Gebauer, Heiko
7
Gremyr, Ida
7
Kowalkowski, Christian
7
McColl-Kennedy, Janet R.
7
Rönnbäck, Åsa
7
Engström, Jon
5
Bolton, Ruth N.
4
Johansson, Elisabeth
4
Löfberg, Nina
4
Perks, Helen
4
Kindström, Daniel
3
Meiren, Thomas
3
Schäfer, Adrienne
3
Tarasi, Crina O.
3
Valtakoski, Aku
3
Anderson, Laurel
2
Cheung, Lilliemay
2
Dahlgaard-Park, Su Mi
2
Danielsson, Mikael
2
Eklund, Jörgen
2
Enquist, Bo
2
Fombelle, Paul
2
Gregorio, Ruben
2
Guyader, Hugo
2
Hellström, Andreas
2
Hogan, Suellen J.
2
Holmlund, Maria
2
Jaakkola, Elina
2
Mauléon, Christina
2
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2
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Journal of service management
14
Journal of business research : JBR
10
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
10
International journal of quality and service sciences
9
The TQM journal : the international review of organizational improvement
7
Managing service quality : MSQ ; an international journal
6
Quality management journal : QMJ
5
Industrial marketing management : the international journal for industrial and high-tech firms
4
Journal of Service Management
4
Journal of Services Marketing
4
The journal of services marketing
3
International journal of six sigma and competitive advantage : IJSSCA
2
Journal of retailing and consumer services
2
Journal of service research : JSR
2
The TQM magazine : the international bi-monthly for total quality management
2
Total quality management & business excellence
2
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
1
Creativity and Innovation Management
1
Debating innovation : perspectives and paradoxes of an idealized concept
1
European Journal of Marketing
1
European journal of marketing : EJM
1
Handbook of service science ; [Vol. 1]
1
International Journal of Operations & Production Management
1
International Journal of Quality and Service Sciences
1
International journal of services technology and management
1
Involving customers in new service development
1
Journal of Business Research
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of retailing
1
Journal of service research
1
Journal of the Academy of Marketing Science
1
Sustainable development in organizations : studies on innovative practices
1
The Routledge handbook of service research insights and ideas
1
The handbook of innovation and services : a multi-disciplinary perspective
1
The journal of business & industrial marketing
1
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ECONIS (ZBW)
67
OLC EcoSci
26
Other ZBW resources
12
RePEc
1
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61
Identifying ideas of attractive quality in the innovation process
Witell, Lars
;
Löfgren, Martin
;
Gustafsson, Anders
- In:
The TQM journal : the international review of …
23
(
2011
)
1
,
pp. 87-99
Persistent link: https://www.econbiz.de/10008938680
Saved in:
62
Idea generation : customer co-creation versus traditional market research techniques
Witell, Lars
;
Kristensson, Per
;
Gustafsson, Anders
; …
- In:
Journal of service management
22
(
2011
)
2
,
pp. 140-159
Persistent link: https://www.econbiz.de/10009155031
Saved in:
63
Customer integration in service innovation
Edvardsson, Bo
;
Gustafsson, Anders
;
Kristensson, Per
; …
- In:
The handbook of innovation and services : a …
,
(pp. 301-317)
.
2010
Persistent link: https://www.econbiz.de/10003953576
Saved in:
64
Having a strategy for new service development : does it really matter?
Edvardsson, Bo
;
Meiren, Thomas
;
Schäfer, Adrienne
; …
- In:
Journal of service management
24
(
2013
)
1
,
pp. 25-44
Persistent link: https://www.econbiz.de/10009728604
Saved in:
65
Any way goes : identifying value constellations for service infusion in SMEs
Kowalkowski, Christian
;
Witell, Lars
;
Gustafsson, Anders
- In:
Industrial marketing management : the international …
42
(
2013
)
1
,
pp. 18-30
Persistent link: https://www.econbiz.de/10009734103
Saved in:
66
Changing quality initiative : does the quality profile really change?
Johansson, Elisabeth
;
Witell, Lars
;
Elg, Mattias
- In:
Total quality management & business excellence : an …
24
(
2013
)
1
,
pp. 79-90
Persistent link: https://www.econbiz.de/10009723455
Saved in:
67
Solicited diaries as a means of involving patients in development of healthcare services
Elg, Mattias
;
Witell, Lars
;
Poksinska, Bozena
; …
- In:
International journal of quality and service sciences
3
(
2011
)
2
,
pp. 128-145
Persistent link: https://www.econbiz.de/10009299639
Saved in:
68
The role of the customer in the development process
Sandén, Bodil
;
Gustafsson, Anders
;
Witell, Lars
- In:
Involving customers in new service development
,
(pp. 33-56)
.
2006
Persistent link: https://www.econbiz.de/10003593196
Saved in:
69
Two decades of using Kano's theory of attractive quality : a literature review
Löfgren, Martin
;
Witell, Lars
- In:
Quality management journal : QMJ
15
(
2008
)
1
,
pp. 59-75
Persistent link: https://www.econbiz.de/10003783531
Saved in:
70
Degree of service-oriented in the pulp and paper industry
Davidsson, Nina
;
Edvardsson, Bo
;
Gustafsson, Anders
; …
- In:
International journal of services technology and management
11
(
2009
)
1
,
pp. 24-41
Persistent link: https://www.econbiz.de/10003848962
Saved in:
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