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Analysis of homogeneity between organised and traditional retailers with respect to customer loyalty

Balakrishnan, Shyamaladevi; Parthasarathy, Ravilochanan - In: International journal of business excellence 11 (2017) 3, pp. 301-319

Persistent link: https://www.econbiz.de/10011734392

A structural relationship model of factors affecting customer loyalty for retail convenience store business in Bangkok, Thailand

Ratana Klankaew; Vinai Panjakajornsak - In: Journal for global business advancement : JGBA 10 (2017) 4, pp. 349-369

Persistent link: https://www.econbiz.de/10011817853

Determinants of customer experience, satisfaction and willingness to purchase from virtual tour of a retail store

Bhatnagar, Swati; Yadav, Rajan - In: International journal of management practice : IJMP 16 (2023) 1, pp. 38-58

Persistent link: https://www.econbiz.de/10014315776

Relationships among marketing mix, customer satisfaction and customer loyalty : evidence from Taiwan

Hsu, Cheng-Se - In: The international journal of business and finance … 17 (2023) 1, pp. 61-70

Persistent link: https://www.econbiz.de/10014492349

Understanding the role of in-store logistic operations in retail : findings from Pakistan

Arsalan Najmi; Arshad, Yamna; Ahmed, Waqar; Kanapathy, … - In: International journal of services and operations … 43 (2022) 1, pp. 26-51

Persistent link: https://www.econbiz.de/10013552836

Assessing the mediating impact of satisfaction on the relationship between retail service quality and customer loyalty : a study of organised apparel multi-brand retail stores in I...

Bhatia, Mayank; Bhatt, Kedar - In: International journal of business and emerging markets … 15 (2023) 2, pp. 175-193

Persistent link: https://www.econbiz.de/10014306813

Customer perceived value towards convenience stores in Malaysia : the influence on customer satisfaction, loyalty & retention

Animashaun, Abdulrauf; Tunkarimu, Tarila Iman; Omkar Dastane - In: Journal of marketing and consumer behaviour in emerging … (2016) 2, pp. 4-27

Numerous researchers have centred their attention on Customer Perceived Value towards brands but only a few have focussed on CPV towards convenience stores. The main purpose of the research is to measure the CPV dimensions and identify which dimension infl uences customer satisfaction and as a...

Persistent link: https://www.econbiz.de/10012116504

Overall customer satisfaction and demographic characteristics of retail consumers in Oyo State

Sangodoyin, Oluranti Olukemi; Sibanda, Khulekani - In: EuroMed journal of management : EMJM 6 (2024) 2, pp. 172-185

Persistent link: https://www.econbiz.de/10015060773

Role of attributes in influencing customer satisfaction : a study with reference to jewellery stores in Chennai

Murthy, Kota Sreenivasa; Kumar, K. Sai - In: International journal of business competition and … 8 (2023) 3, pp. 132-146

Persistent link: https://www.econbiz.de/10015064260

Retail positioning through customer satisfaction : an alternative explanation to the resource-based view

Zhang, Thao; Fei, Li - In: Journal of strategic marketing 21 (2013) 7, pp. 559-587

Persistent link: https://www.econbiz.de/10010233695