Narrow search
Showing 61 - 70 of 308
Cover Image
New aspects of research to assess and manage critical incidents in service encounters : teleological actions, interactive interface and perceptual gaps
Padin, Carmen; Svensson, Göran; Otero-Neira, Carmen; … - In: International journal of contemporary hospitality management 27 (2015) 1, pp. 27-51
Persistent link: https://www.econbiz.de/10010516547
Cover Image
A sustainable business model in services : an assessment and validation
Høgevold, Nils M.; Svensson, Göran; Padin, Carmen - In: International journal of quality and service sciences 7 (2015) 1, pp. 17-33
Persistent link: https://www.econbiz.de/10011300155
Cover Image
Action and social alignment components of collaboration in SME business relationships
Payan, Janice M.; Padín, Carmen; Ferro, Carlos; … - In: Journal of small business and entrepreneurship : JSBE 31 (2019) 6, pp. 463-481
Persistent link: https://www.econbiz.de/10012240074
Cover Image
The mediating role of organizational complexity between enterprise resource planning and business model innovation
Rodríguez, Rocío; Molina-Castillo, Francisco-Jose; … - In: Industrial marketing management : the international … 84 (2020), pp. 328-341
Persistent link: https://www.econbiz.de/10012162605
Cover Image
A validation of META-RELQUAL under South African micro-enterprise banking customers
Mostert, Pierre; Zietsman, Mariette; Svensson, Göran - In: International journal of business excellence 18 (2019) 4, pp. 549-569
Persistent link: https://www.econbiz.de/10012145702
Cover Image
Perceived justice, service satisfaction and behavior intentions following service recovery efforts in a South African retail banking context
Petzer, Daniel J.; De Meyer-Heydenrych, Christine F.; … - In: The international journal of bank marketing : IJBM 35 (2017) 2, pp. 241-253
Persistent link: https://www.econbiz.de/10011707778
Cover Image
Antecedents and outcomes of satisfaction in buyer-supplier relationships in South Africa : a replication study
Roberts-Lombard, Mornay; Mpinganjira, Mercy; Svensson, … - In: South African journal of economic and management sciences 20 (2017) 1, pp. 1-14
Persistent link: https://www.econbiz.de/10011778254
Cover Image
A triple bottom line dominant logic for business sustainability : framework and empirical findings
Svensson, Göran; Høgevold, Nils; Ferro, Carlos; Sosa … - In: Journal of business-to-business marketing 23 (2016) 2, pp. 153-188
Persistent link: https://www.econbiz.de/10011515735
Cover Image
An interactive model of driving forces between TBIelements : empirical findings
Høgevold, Nils M.; Svensson, Göran; Wagner, Beverly - In: International journal of business excellence 13 (2017) 3, pp. 394-414
Persistent link: https://www.econbiz.de/10011857516
Cover Image
Validating the influence of stakeholders and sources when implementing business sustainability practices
Padin, Carmen; Ferro, Carlos; Svensson, Göran; … - In: International journal of procurement management 10 (2017) 2, pp. 248-265
Persistent link: https://www.econbiz.de/10011821878