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Retail event satisfaction meas...
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1
Measuring retail service quality : validation of the instrument in the Indian context
Sigh, Bulbul
- In:
Metamorphosis : a journal of management research
12
(
2013
)
2
,
pp. 1-12
Persistent link: https://www.econbiz.de/10010514880
Saved in:
2
Retail service quality in
India
: construct exploration and measure development
Verma, Harsh V.
;
Duggal, Ekta
- In:
South Asian journal of global business research : …
3
(
2014
)
1
,
pp. 129-148
Persistent link: https://www.econbiz.de/10011293369
Saved in:
3
Measuring customer pre-purchase satisfaction in a retail setting
Huang, W. Y.
;
Dubinsky, Alan J.
- In:
The service industries journal
34
(
2014
)
3
,
pp. 212-229
Persistent link: https://www.econbiz.de/10010344138
Saved in:
4
An application of the Kano model and retail service quality scale to Vietnamese supermarkets
Ha Thu Nguyen
- In:
International journal of productivity and quality …
31
(
2020
)
2
,
pp. 189-206
Persistent link: https://www.econbiz.de/10012516275
Saved in:
5
Dimensions of satisfaction in retail settings : a research note
Evanschitzky, Heiner
;
Iyer, Gopalkrishnan R.
; …
- In:
Journal of relationship marketing : innovations & …
7
(
2008
)
3
,
pp. 275-285
Persistent link: https://www.econbiz.de/10003784375
Saved in:
6
Emotional loyalty and share of wallet: a contingency approach
Kim, Hye-yŏng
;
Lee, Min-young
- In:
Journal of retailing and consumer services
17
(
2010
)
5
,
pp. 333-339
Persistent link: https://www.econbiz.de/10008654251
Saved in:
7
Erfolgsfaktor
Kundenzufriedenheit
-
Kundenzufriedenheit
verstehen, messen und steuern
Preißner, Markus
;
Heckmann, Sabrina
- In:
Handel im Fokus : aus dem Instituts für …
61
(
2009
)
3
,
pp. 168-173
Persistent link: https://www.econbiz.de/10003875533
Saved in:
8
A conceptual framework for measuring e-fulfillment dimensions : a consumer perspective
Jain, Nikunj Kumar
;
Gajjar, Hasmukh
;
Shah, Bhavin J.
; …
- In:
Journal of internet commerce
14
(
2015
)
3
,
pp. 363-383
Persistent link: https://www.econbiz.de/10011432437
Saved in:
9
Kundenzufriedenheit
und Net-Promoter Score im deutschen
Einzelhandel
: Ergebnisse aus dem TÜV Saar NetResearch Handelspanel
Kockler, Christian
;
König, Tatjana
;
Schwiering, Bianca
- In:
Handel in Theorie und Praxis : Festschrift zum 60. …
,
(pp. 335-355)
.
2013
Persistent link: https://www.econbiz.de/10009774606
Saved in:
10
Kundenzufriedenheit
in direkt absetzenden Einzelhandelsgärtnereien
Schöps, Johanna
-
2013
Persistent link: https://www.econbiz.de/10010365366
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