Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
The impact of service system d...
Similar by person
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Consumer behaviour
15
Dienstleistungsqualität
12
Konsumentenverhalten
12
Service quality
12
USA
12
United States
12
Theorie
8
Theory
8
Hospital
7
Krankenhaus
7
Dienstleistungssektor
6
Innovation
6
Service industry
6
Services
6
Beziehungsmarketing
5
Customer satisfaction
5
Gastgewerbe
5
Hospitality industry
5
Kundenzufriedenheit
5
Relationship marketing
5
Business services
4
Cognition
4
Dienstleistungsmanagement
4
Health care
4
Hotel industry
4
Hotellerie
4
Innovation management
4
Innovationsmanagement
4
Kognition
4
Marketing
4
Service management
4
Service operations
4
Services management
4
Social network
4
Soziales Netzwerk
4
Unternehmensdienstleistung
4
Customer experience
3
Customer service
3
Dienstleistung
3
Discrete choice
3
more ...
less ...
Online availability
All
Undetermined
57
Free
7
Type of publication
All
Article
144
Book / Working Paper
17
Type of publication (narrower categories)
All
Article in journal
49
Aufsatz in Zeitschrift
49
research-article
15
Aufsatz im Buch
8
Book section
8
Collection of articles of several authors
3
Sammelwerk
3
Aufsatzsammlung
2
Conference proceedings
2
Konferenzschrift
2
Case study
1
Fallstudie
1
Lehrbuch
1
Textbook
1
back-matter
1
case-report
1
non-article
1
more ...
less ...
Language
All
English
98
Undetermined
63
Author
All
Verma, Rohit
104
Hu, Paul Jen-Hwa
47
Plaschka, Gerhard
11
Hu, Han-fen
10
Victorino, Liana
10
Ding, David Xin
8
Joglekar, Nitin
8
Chen, Hsinchun
7
Fang, Xiao
7
Moore, William L.
7
Wardell, Don G.
7
Wei, Chih-Ping
7
van der Rhee, Bo
6
Brown, Susan A.
5
Lee, Yen-Hsien
5
Pullman, Madeleine E.
5
Yen, HsiuJu Rebecca
5
Zhang, Jie J.
5
Boyer, Kenneth K.
4
Cheng, Tsang-Hsiang
4
Dixon, Michael
4
Goodale, John C.
4
Iqbal, Zafar
4
Karniouchina, Ekaterina V.
4
Chakraborty, Indranil
3
Cui, Dai
3
Ding, Xin David
3
Huang, Yang
3
Liu Sheng, Olivia R.
3
Louviere, Jordan J.
3
Moskowitz, Herbert
3
Plante, Robert D.
3
Rhee, Bo van der
3
Sheng, Olivia R. Liu
3
Thompson, Gary M.
3
Tsai, Weiyu
3
Al-Gahtani, Said S.
2
Anderson, Chris K.
2
Butierez, Cynthia
2
Choi, Sunmee
2
more ...
less ...
Institution
All
QUIS <12, 2011, Ithaca, NY>
1
QUIS <14., 2015, Shanghai>
1
Published in...
All
Journal of Service Management
16
Decision support systems : DSS ; the international journal
11
Journal of operations management : publ. quarterly by the American Production & Inventory Control Society, Inc
8
Journal of service management
8
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
6
Journal of management information systems : JMIS
6
Production and operations management : an international journal of the Production and Operations Management Society
6
Decision line
4
Journal of organizational computing and electronic commerce
4
International journal of production economics
3
Journal of business research : JBR
3
Journal of operations management
3
Management information systems : mis quarterly
3
Research handbook on services management
3
The journal of product innovation management : an internat. publication of the Product Development & Management Association
3
Decision sciences : DS
2
Electronic commerce research and applications
2
European journal of operational research : EJOR
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
Information systems research : ISR
2
Information systems research : ISR ; an information systems journal of the Institute for Operations Research and the Management Sciences
2
International Journal of Operations & Production Management
2
International journal of service industry management : IJSIM
2
Journal of revenue and pricing management
2
Journal of service research : JSR
2
Journal of the Association for Information Science & Technology
2
Operations research, Management science : OR MS ; the international literature digest
2
Agglomeration and firm performance
1
Boston University School of Managment Working Paper
1
Business Process Management Journal
1
California management review : CMR
1
Cornell hospitality quarterly : CQ
1
Corporate strategies & innovations in the emerging global economy
1
Decision Sciences
1
European Journal of Operational Research
1
European Planning Studies
1
Handbook of logistics and supply-chain management
1
Handbook of new product development management
1
Information systems management
1
International Journal of Production Economics
1
more ...
less ...
Source
All
ECONIS (ZBW)
72
OLC EcoSci
54
Other ZBW resources
23
RePEc
10
USB Cologne (EcoSocSci)
2
Showing
81
-
90
of
161
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
81
Using conjoint analysis to help design product platforms
Moore, William L.
;
Louviere, Jordan J.
;
Verma, Rohit
-
1998
Persistent link: https://www.econbiz.de/10000996257
Saved in:
82
The role of coordinated marketing-operations strategy in services : implications for managerial decisions and execution
Dixon, Michael
;
Karniouchina, Ekaterina V.
;
Rhee, Bo van der
- In:
Journal of service management
25
(
2014
)
2
,
pp. 275-294
Persistent link: https://www.econbiz.de/10010343465
Saved in:
83
Demand growth in services : a discrete choice analysis of customer preferences and online selling
Xie, Xiaoqing
;
Verma, Rohit
;
Anderson, Chris K.
- In:
Decision sciences : DS
47
(
2016
)
3
,
pp. 473-491
Persistent link: https://www.econbiz.de/10011628062
Saved in:
84
Collaborative innovations in the network environment : QUIS 14
Zhao, Xiande
(
ed.
);
Verma, Rohit
(
ed.
)
-
QUIS <14., 2015, Shanghai>
-
2017
Persistent link: https://www.econbiz.de/10011704045
Saved in:
85
Providing feedback to service customers : the effect of the presentation order and repetition of feedback types
Kim, Shinyoung
;
Choi, Sunmee
;
Verma, Rohit
- In:
Journal of service management
28
(
2017
)
2
,
pp. 389-416
Persistent link: https://www.econbiz.de/10011704070
Saved in:
86
Where should I locate my hotel? : an in-depth analysis of the cluster effect on hotel performance
Peiró-Signes, Angel
;
Segarra-Oña, Marival
;
Verma, Rohit
; …
- In:
Agglomeration and firm performance
,
(pp. 95-122)
.
2018
Persistent link: https://www.econbiz.de/10011991166
Saved in:
87
Special double issue: hospitality, healthcare, and design
Rosenbaum, Mark S.
(
ed.
);
Verma, Rohit
(
ed.
); …
-
2018
Persistent link: https://www.econbiz.de/10011848016
Saved in:
88
How do you feel today? : managing patient emotions during health care experiences to enhance well-being
McColl-Kennedy, Janet R.
;
Danaher, Tracey S.
;
Gallan, …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 247-259
Persistent link: https://www.econbiz.de/10011745308
Saved in:
89
Surprise, anticipation, and sequence effects in the design of experiential services
Dixon, Michael J.
;
Victorino, Liana
;
Kwortnik, Robert J.
; …
- In:
Production and operations management : an international …
26
(
2017
)
5
,
pp. 945-960
Persistent link: https://www.econbiz.de/10011705505
Saved in:
90
Mobile technology adoption among hotels : Managerial issues and opportunities
Han, Spring H.
;
Lee, Jungwoo
;
Edvardsson, Bo
;
Verma, Rohit
- In:
Tourism management perspectives : TMP
38
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012591895
Saved in:
First
Prev
5
6
7
8
9
10
11
12
13
14
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
