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Der Markt für Flugtickets in Europa : Informationsverhalten von Passagieren zur Verbesserung der Marktstrategien von Fluggesellschaften
Fürst, Elmar Wilhelm M. - 2003 - 1. Aufl.
Persistent link: https://www.econbiz.de/10001758777
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The anomaly of airline passenger behavioral intention : a comparison between low-cost and full-service airlines
Auryn Rachma Maulisa; Rahayu Hijrah Hati - In: ASEAN marketing journal : Association of Southeast … 10 (2018) 2, pp. 75-90
Persistent link: https://www.econbiz.de/10012106923
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How do full-service carriers and low-cost carriers passengers perceived service dimensions, passengers' satisfaction, and loyalty differently? : an empirical study
Chow, Yuk Ting Hester; Li, Chi Ho; Mak, Shu-Lun; Li, … - In: Journal of industrial engineering and management : JIEM 15 (2022) 4, pp. 587-613
Purpose: In this study, group differences between full-service carriers (FSC) and low-cost carriers (LCC) in loyalty constructs are investigated, revealing the relationship between service quality and loyalty. This work focuses on five dimensions, including tangibility, empathy, assurance,...
Persistent link: https://www.econbiz.de/10014512868
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Sorry not today : self and temporary consumption denial
Black, Iain R. - In: Journal of consumer behaviour : an international … 10 (2011) 5, pp. 267-278
Persistent link: https://www.econbiz.de/10009378684
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Flight delays and passenger preferences : an axiomatic approach
Bishop, John A.; Rupp, Nicholas G.; Zheng, Buhong - In: Southern economic journal 77 (2011) 3, pp. 543-556
Persistent link: https://www.econbiz.de/10009154966
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Exploring passenger preferences in airline service attributes : a note
Chen, Ching-fu; Wu, Tsai-fang - In: Journal of air transport management 15 (2009) 1, pp. 52-53
Persistent link: https://www.econbiz.de/10009523118
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Exploring the perceived competence of airport ground staff in dealing with unruly passenger behaviors
Yang, Cheng-hua; Chang, Hsin-li - In: Tourism management : research, policies, practice 33 (2012) 3, pp. 611-621
Persistent link: https://www.econbiz.de/10009488090
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Airline passengers' continuance intention towards online check-in services : the role of personal innovativeness and subjective knowledge
Lin, Zhibin; Filieri, Raffaele - In: Transportation research / E : an international journal 81 (2015), pp. 158-168
Persistent link: https://www.econbiz.de/10011373972
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Are low-cost carrier passengers less likely to complain about service quality?
Wittman, Michael D. - In: Journal of air transport management 35 (2014), pp. 64-71
Persistent link: https://www.econbiz.de/10010246670
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Toward zero faults in passenger flights : a proposed framework
Barkai, Ofer; Harison, Elad - In: Review of business information systems 17 (2013) 3, pp. 109-116
Persistent link: https://www.econbiz.de/10009792575