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Avant Healthcare : Building Competitive Advantages from Customer Service

Carrick, Jon - 2016

This case examines the importance of customer service in the modern economy. In order to do so, it presents the findings from a case study on Avant Healthcare. In-depth interviews were conducted with two executives from the firm and then the interviews were systemically analyzed. The results...

Persistent link: https://www.econbiz.de/10012986606

Measuring customer service in a private hospital

Bisschoff, Christo; Clapton, Hannes - In: Problems and perspectives in management : PPM ; … 12 (2014) 4, pp. 43-54

Persistent link: https://www.econbiz.de/10010511554

Competitive advantage in medical services

Ziganshina, Zukhra R.; Mishakin, Timur S.; Egorov, Evgeny V. - In: International journal of economic perspectives : IJEP 11 (2017) 3, pp. 1662-1667

Persistent link: https://www.econbiz.de/10012211713

Variability in health care services : the role of service employee flexibility

Vredenburg, Jessica; Bell, Simon J. - In: Australasian marketing journal 22 (2014) 3, pp. 168-178

Persistent link: https://www.econbiz.de/10010427975

Customer-perceived service wellbeing in a transformative framework : research propositions in the area of health services

Islam, Shahidul; Muhamad, Nazlida; Sumardi, Wardah Hakimah - In: International review on public and non-profit marketing 19 (2022) 1, pp. 219-245

Persistent link: https://www.econbiz.de/10013168702

Examining the effects of patient characteristics and prior value needs on the patient-doctor encounter process in healthcare service delivery

Osei-Frimpong, Kofi - In: International journal of pharmaceutical and healthcare … 10 (2016) 2, pp. 192-213

Persistent link: https://www.econbiz.de/10011591748

Managing appointment-based services in the presence of walk-in customers

Shan, Wang; Liu, Nan; Wan, Guohua - In: Management science : journal of the Institute for … 66 (2020) 2, pp. 667-686

Persistent link: https://www.econbiz.de/10012213219

Value co-creation in health care : a phenomenological examination of the doctor-patient encounter

Osei-Frimpong, Kofi; Owusu-Frimpong, Nana - In: Journal of nonprofit & public sector marketing 29 (2017) 4, pp. 365-384

Persistent link: https://www.econbiz.de/10011783973

The four Ps of patient experience : a new strategic framework informed by theory and practice

Kash, Bita A.; McKahan, Molly; Tomaszewski, Lesley; … - In: Health marketing quarterly 35 (2018) 4, pp. 313-325

Persistent link: https://www.econbiz.de/10011979399

Customer service co-creation literacy for better service value : evidence from the health-care sector

Tram-Anh Ngoc Pham; Hau Nguyen Le; Nguyen, Dung Tien; … - In: The journal of services marketing 36 (2022) 7, pp. 940-951

Persistent link: https://www.econbiz.de/10013407621

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