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1
Determining citizen satisfaction with local public education in Indonesia : the significance of actual service quality and governance conditions
Lewis, Blane D.
;
Pattinasarany, Gregorius D. V.
- In:
Growth and change : a journal of urban and regional policy
40
(
2009
)
1
,
pp. 85-115
Persistent link: https://www.econbiz.de/10003816146
Saved in:
2
Quality assessment of digital services in e-government with a case study in an Italian region
Corradini, Flavio
;
Polzonetti, Alberto
;
Re, Barbara
- In:
Cases on managing e-services
,
(pp. 28-47)
.
2009
Persistent link: https://www.econbiz.de/10003769485
Saved in:
3
Statistical techniques for continuous improvement : a citizen's satisfaction survey
Cappelli, Lucio
;
Guglielmetti, Roberta
;
Mattia, Giovanni
; …
- In:
The TQM journal : the international review of …
22
(
2010
)
3
,
pp. 267-284
Persistent link: https://www.econbiz.de/10003978216
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4
A service quality map based on Kano's theory of attractive quality
Erto, Pasquale
;
Vanacore, Amalia
;
Staiano, Michele
- In:
The TQM journal : the international review of …
23
(
2011
)
2
,
pp. 196-215
Persistent link: https://www.econbiz.de/10008938674
Saved in:
5
Measuring service quality in urban bus transport : a modified SERVQUAL approach
Barabino, Bendetto
;
Deiana, Eusebio
;
Tilocca, Proto
- In:
International journal of quality and service sciences
4
(
2012
)
3
,
pp. 238-252
Persistent link: https://www.econbiz.de/10009655254
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6
The effect of service delivery in public ‘community service centres’ : a case of an emerging economy
Ngobese, Ndabazinhle
;
Mason, Roger B.
;
Maharaj, Mandusha
- In:
Risk governance & control : financial markets & institutions
7
(
2017
)
3
,
pp. 44-54
Persistent link: https://www.econbiz.de/10012025651
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7
Shaping the provision of outsourced public services : incentive efficacy and service delivery
Marvel, Mary K.
;
Marvel, Howard P.
- In:
Public performance & management review
33
(
2009/10
)
2
,
pp. 183-213
Persistent link: https://www.econbiz.de/10003950867
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8
Service performance
measurement
in a New Zealand local government organization
Breitbarth, Tim
;
Mitchell, Rob
;
Lawson, Rob
- In:
Business horizons
53
(
2010
)
4
,
pp. 397-403
Persistent link: https://www.econbiz.de/10003989585
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9
Outsourcing in municipal governments
Zhang, Mengzhong
;
Sun, Jian
- In:
Public performance & management review
35
(
2011/12
)
4
,
pp. 696-726
Persistent link: https://www.econbiz.de/10009570458
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10
Conducting public utilities in Serbia : providing and maintaining services in Kragujevac
Petrovic, Milena
- In:
International journal of public sector management : IJPSM
26
(
2013
)
2
,
pp. 116-126
Persistent link: https://www.econbiz.de/10009732148
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