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Understanding active loyalty behavior in hotel reward programs through customers' switching costs and perceived program value
Xie, Karen Lijia; Xiong, Lina; Chen, Chih-Chien; Hu, Clark - In: Journal of travel and tourism marketing 32 (2015) 3/4, pp. 308-324
Persistent link: https://www.econbiz.de/10011312527
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Differentiation of cancellation policies in the US hotel industry
Chen, Chih-chien; Xie, Karen - In: International journal of hospitality management 34 (2013), pp. 66-72
Persistent link: https://www.econbiz.de/10009766737
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Progress in loyalty program research : facts, debates, and future research
Xie, Karen L.; Chen, Chih-chien - In: Journal of hospitality marketing & management 22 (2013) 5/6, pp. 463-489
Persistent link: https://www.econbiz.de/10010127368
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Hotel loyalty programs : how valuable is valuable enough? : Lijia (Karen) Xie and Chih-Chien Chen
Xie, Lijia Karen; Chen, Chih-chien - In: International journal of contemporary hospitality management 26 (2014) 1, pp. 107-129
Persistent link: https://www.econbiz.de/10010249707
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Online consumer review factors affecting offline hotel popularity : evidence from Tripadvisor
Xie, Karen L.; Chen, Chihchien; Wu, Shinyi - In: Journal of travel and tourism marketing 33 (2016) 1/3, pp. 211-223
Persistent link: https://www.econbiz.de/10011484734
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Cancellation policies in the hotel, airline and restaurant industries
Chen, Chihchien - In: Journal of revenue and pricing management 15 (2016) 3/4, pp. 270-275
Persistent link: https://www.econbiz.de/10011571604
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Be a "superhost" : the importance of badge systems for peer-to-peer rental accommodations
Liang, Sai; Schuckert, Markus; Law, Chun Hung Roberts; … - In: Tourism management : research, policies, practice 60 (2017), pp. 454-465
Persistent link: https://www.econbiz.de/10011684609
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The importance of marketer-generated content to peer-to-peer property rental platforms : evidence from Airbnb
Liang, Sai; Schuckert, Markus; Law, Chun Hung Roberts; … - In: International journal of hospitality management 84 (2020), pp. 1-11
Persistent link: https://www.econbiz.de/10012146207
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The influence of celebrity chefs on restaurant customers’ behavior
Chen, YangSu; Raab, Carola; Chen, Chihchien - In: Journal of hospitality marketing & management 26 (2017) 5, pp. 489-510
Persistent link: https://www.econbiz.de/10011754000
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The impacts of different types of cuisines and restaurants on gratuities
Chen, Chihchien; Chen, YangSu - In: Journal of revenue and pricing management 16 (2017) 2, pp. 154-173
Persistent link: https://www.econbiz.de/10011705700