Hotel loyalty programs : how valuable is valuable enough? : Lijia (Karen) Xie and Chih-Chien Chen
Year of publication: |
2014
|
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Authors: | Xie, Lijia Karen ; Chen, Chih-chien |
Published in: |
International journal of contemporary hospitality management. - Bingley : Emerald Group Publishing Limited, ISSN 0959-6119, ZDB-ID 1161434-1. - Vol. 26.2014, 1, p. 107-129
|
Subject: | Hospitality industry | Active loyalty | Perceived program value | Hotellerie | Hotel industry | Beziehungsmarketing | Relationship marketing | Kundenbindungsprogramm | Loyalty program | Gastgewerbe | Kundenwert | Customer value |
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