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Customer-oriented behaviour of...
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Consumer behaviour
15
Service quality
15
Dienstleistungsqualität
14
Relationship marketing
14
Beziehungsmarketing
12
Customer satisfaction
12
Konsumentenverhalten
12
Kundenzufriedenheit
10
Thailand
9
Professional services
7
Australia
6
Beschwerdemanagement
6
Complaint management
6
Dienstleistungssektor
6
Service industry
6
SME
5
Service
5
Australien
4
Cross-selling
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Customer aggression
4
Customer service
4
Financial audit
4
Frontline employees
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KMU
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Kundenservice
4
Psychological well-being
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4
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Cultural identity
3
Culture
3
Customer loyalty
3
Emotion
3
Export
3
Health services
3
International marketing
3
Kulturelle Identität
3
Productivity
3
Professional service firms
3
Selbstbedienung
3
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Undetermined
50
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1
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Article
111
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9
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Article in journal
36
Aufsatz in Zeitschrift
36
research-article
18
Graue Literatur
2
Non-commercial literature
2
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1
back-matter
1
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1
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Language
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English
73
Undetermined
47
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Patterson, Paul G.
100
Patterson, Paul
20
McColl-Kennedy, Janet R.
10
Ruyter, Ko de
9
Wetzels, Martin
8
Brady, Michael K.
7
Mathies, Christine
7
Yu, Ting
7
Harris, Jennifer
6
Styles, Chris
6
Wang, Cheng
6
Cicic, Muris
5
Dawes, Philip L.
5
Ngo, Liem Viet
5
Sarapaivanich, Naruanard
5
Styles, Chris W.
5
de Ruyter, Ko
5
La, Vinh Q.
4
Pauwels, Pieter
4
Prasongsukarn, Kriengsin
4
Shoham, Aviv
4
Smith, Amy K.
4
Smith, Tasman
4
Gruber, Thorsten
3
Hannig, Jan
3
Iyer, Hari
3
Kunz, Werner H.
3
La, Vinh
3
Martins, Antje
3
Mechinda, Panisa
3
Paluch, Stefanie
3
Piyathasanan, Bhuminan
3
Sharma, Neeru
3
Surachartkumtonkun, Jiraporn
3
Wirtz, Jochen
3
Ahmed, Farid
2
Akkawanitcha, Chuanchuen
2
Amelia, Amelia
2
Buranapin, Siriwut
2
Cheung, Lilliemay
2
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Graduate School of Business and Economics (GSBE), School of Business and Economics
1
Maastricht : METEOR, Maastricht Research School of Economics of Technology and Organization
1
Published in...
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The journal of services marketing
12
Journal of Services Marketing
11
European Journal of Marketing
7
Journal of retailing
7
Journal of service research : JSR
6
Journal of Service Management
5
Journal of service management
5
Australian journal of management
4
European journal of marketing : EJM
4
International journal of service industry management : IJSIM
4
Australasian marketing journal
3
Journal of Service Theory and Practice
3
Journal of the Academy of Marketing Science
3
Accounting Research Journal
2
Journal of Business Research
2
Journal of business research : JBR
2
Journal of global marketing
2
Journal of international business studies : JIBS ; a publication of the Academy of International Business and the Western Business School
2
Journal of international business studies : JIBS ; an official journal of the Academy of International Business
2
Journal of international marketing
2
Journal of the American Statistical Association : JASA
2
Accounting research journal
1
Asian Case Research Journal (ACRJ)
1
Asian Review of Accounting
1
Asian review of accounting
1
California management review
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International Business Review
1
International business review : the official journal of the European International Business Academy
1
International journal of electronic commerce : IJEC
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
International small business journal : researching entrepreneurship
1
Journal of Business & Industrial Marketing
1
Journal of International Business Studies
1
Journal of accounting in emerging economies : JAEE
1
Journal of international consumer marketing
1
Journal of professional services marketing
1
Journal of service theory and practice : JSTP
1
Journal of the American Statistical Association
1
New challenges to international marketing
1
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Source
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ECONIS (ZBW)
42
OLC EcoSci
38
Other ZBW resources
30
RePEc
9
USB Cologne (EcoSocSci)
1
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1
Retrospective: tracking the impact of communications effectiveness on client satisfaction, trust and loyalty in professional services
Patterson, Paul G.
- In:
The journal of services marketing
30
(
2016
)
5
,
pp. 485-489
Persistent link: https://www.econbiz.de/10011615520
Saved in:
2
A relational model of export performance
Styles, Chris
;
Patterson, Paul G.
;
Ahmed, Farid
- In:
Journal of international business studies : JIBS ; an …
39
(
2008
)
5
,
pp. 880-900
Persistent link: https://www.econbiz.de/10003738927
Saved in:
3
The propensity to continue internationalization : a study of entrepreneurial decision-making in Australian service firms
Pauwels, Pieter
;
Patterson, Paul G.
;
Ruyter, Ko de
; …
- In:
New challenges to international marketing
,
(pp. 11-36)
.
2009
Persistent link: https://www.econbiz.de/10003850168
Saved in:
4
Collectivism and social influence in the buying decision : a four-country study of inter- and intra-national differences
Kongsompong, Kritika
;
Green, Robert T.
;
Patterson, Paul G.
- In:
Australasian marketing journal
17
(
2009
)
3
,
pp. 142-149
Persistent link: https://www.econbiz.de/10003886511
Saved in:
5
An emerging south-east Asian brand : MK Restaurants
Itthiopassagul, Pannapachr
;
Patterson, Paul G.
; …
- In:
Australasian marketing journal
17
(
2009
)
3
,
pp. 175-181
Persistent link: https://www.econbiz.de/10003886519
Saved in:
6
Customer rage episodes : emotions, expressions and behaviors
McColl-Kennedy, Janet R.
;
Patterson, Paul G.
;
Smith, Amy K.
- In:
Journal of retailing
85
(
2009
)
2
,
pp. 222-237
Persistent link: https://www.econbiz.de/10003870743
Saved in:
7
How the local competition defeated a global brand : the case of Starbucks
Patterson, Paul G.
;
Scott, Jane
;
Uncles, Mark D.
- In:
Australasian marketing journal
18
(
2010
)
1
,
pp. 41-47
Persistent link: https://www.econbiz.de/10003940462
Saved in:
8
Customer rage : triggers, tipping points, and take-outs
Patterson, Paul G.
;
McColl-Kennedy, Janet R.
;
Smith, Amy K.
- In:
California management review
52
(
2009/10
)
1
,
pp. 6-28
Persistent link: https://www.econbiz.de/10003960175
Saved in:
9
Customer choice of self-service technology : the roles of situational influences and past experience
Wang, Cheng
;
Harris, Jennifer
;
Patterson, Paul G.
- In:
Journal of service management
23
(
2012
)
1
,
pp. 54-78
Persistent link: https://www.econbiz.de/10009534368
Saved in:
10
Unpacking customer rage elicitation : a dynamic model
Surachartkumtonkun, Jiraporn
;
McColl-Kennedy, Janet R.
; …
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 177-192
Persistent link: https://www.econbiz.de/10011283710
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