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Barriers for E-business entrepreneurship : the gender aspect

Trivellas, Panagiotis; Santouridis, Ilias; Akrivouli, Zoe - In: Marketing and management sciences : proceedings of the …, (pp. 605-608). 2010

Persistent link: https://www.econbiz.de/10003951294

Internet service quality and customer satisfaction : examining internet banking in Greece

Santouridis, Ilias; Trivellas, Panagiotis; Reklitis, … - In: Total quality management & business excellence : an … 20 (2009) 1/2, pp. 223-239

Persistent link: https://www.econbiz.de/10003859044

Using E-S-QUAL to measure internet service quality of e-commerce web sites in Greece

Santouridis, Ilias; Trivellas, Panagiotis; Tsimonis, … - In: International journal of quality and service sciences 4 (2012) 1, pp. 86-98

Persistent link: https://www.econbiz.de/10009552347

Job satisfaction as a mediator of the relationship between service quality and organisational commitment in higher education : an empirical study of faculty and administration staf...

Trivellas, Panagiotis; Santouridis, Ilias - In: Total quality management & business excellence : an … 27 (2016) 1/2, pp. 169-183

Persistent link: https://www.econbiz.de/10011555773

Investigating the impact of service quality and customer satisfaction on customer loyalty in mobile telephony in Greece

Santouridis, Ilias; Trivellas, Panagiotis - In: The TQM journal : the international review of … 22 (2010) 3, pp. 330-344

Persistent link: https://www.econbiz.de/10008406701

Internet service quality and customer satisfaction: Examining internet banking in Greece

Santouridis, Ilias; Trivellas, Panagiotis; Reklitis, … - In: Total quality management & business excellence : an … 20 (2009) 1-2, pp. 223-240

Persistent link: https://www.econbiz.de/10008234242

Using E-S-QUAL to measure internet service quality of e-commerce web sites in Greece

Santouridis, Ilias; Trivellas, Panagiotis; Tsimonis, … - In: International journal of quality and service sciences 4 (2012) 1, pp. 86-98

Persistent link: https://www.econbiz.de/10010005227

Internet service quality and customer satisfaction: Examining internet banking in Greece

Santouridis, Ilias; Trivellas, Panagiotis; Reklitis, … - In: Total quality management & business excellence : an … 20 (2009) 2, pp. 223-240

Persistent link: https://www.econbiz.de/10008173282

Using E‐S‐QUAL to measure internet service quality of e‐commerce web sites in Greece

Santouridis, Ilias; Trivellas, Panagiotis; Tsimonis, … - In: International Journal of Quality and Service Sciences 4 (2012) 1, pp. 86-98

Purpose – The purpose of this paper is to examine the applicability of the electronic service quality measurement instrument E‐S‐QUAL and its factor structure in the context of e‐commerce in Greece. Also, to investigates the effects of E‐S‐QUAL factors on customer perceived overall...

Persistent link: https://www.econbiz.de/10014802486

Investigating the impact of service quality and customer satisfaction on customer loyalty in mobile telephony in Greece

Santouridis, Ilias; Trivellas, Panagiotis - In: The TQM Journal 22 (2010) 3, pp. 330-343

Purpose – The purpose of this paper is to investigate crucial factors that lead to customer loyalty in the mobile telephony sector in Greece, namely service quality and customer satisfaction. Furthermore, the mediation effect of customer satisfaction on the service quality and customer loyalty...

Persistent link: https://www.econbiz.de/10015031903