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The perceptions of frontline employees towards hotel overbooking practices : exploring ethical challenges
Haynes, Natalie; Egan, David - In: Journal of revenue and pricing management 19 (2020) 2, pp. 119-128
Persistent link: https://www.econbiz.de/10012297880
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The mediating role of work engagement in the relationship between high-performance work practices and job outcomes of employees in Nigeria
Karatepe, Osman M.; Olugbade, Olusegun A. - In: International journal of contemporary hospitality management 28 (2016) 10, pp. 2350-2371
Persistent link: https://www.econbiz.de/10011567348
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Supervisory orientation, employee goal orientation, and knowledge management among front line hotel employees
Shamim, Saqib; Cang, Shuang; Yu, Hongnian - In: International journal of hospitality management 62 (2017), pp. 21-32
Persistent link: https://www.econbiz.de/10011702629
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Why is employees' emotional intelligence important? : the effects of EI on stress-coping styles and job satisfaction in the hospitality industry
Jung, Hyo Sun; Yoon, Hye Hyun - In: International journal of contemporary hospitality management 28 (2016) 8, pp. 1649-1675
Persistent link: https://www.econbiz.de/10011613983
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Turning hotel employees into brand champions : the roles of well-connected leaders and organizational identification
Chan, Wilco W. H.; Chow, Cheris W. C.; Loi, Raymond; … - In: Journal of hospitality & tourism research : JHTR ; the … 42 (2018) 8, pp. 1232-1253
Persistent link: https://www.econbiz.de/10011943039
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Stressors, work engagement and their effects on hotel employee outcomes
Olugbade, Olusegun A.; Karatepe, Osman M. - In: The service industries journal 39 (2019) 3/4, pp. 279-298
Persistent link: https://www.econbiz.de/10012203288
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How does workplace harassment influence the employees' response in a deluxe hotel?
Jung, Hyo Sun; Yoon, Hye Hyun - In: The service industries journal 39 (2019) 11/12, pp. 877-900
Persistent link: https://www.econbiz.de/10012205869
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Workplace design and well-being : aesthetic perceptions of hotel employees
Kirillova, Ksenia; Fu, Xiaoxiao; Kucukusta, Deniz - In: The service industries journal 40 (2020) 1/2, pp. 27-49
Persistent link: https://www.econbiz.de/10012207480
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An examination of the progressive effects of hotel frontline employees' brand perceptions on desirable service outcomes
Kim, Seongseop; Kim, Peter Beomcheol; Kim, Seontaik; … - In: International journal of hospitality management 84 (2020), pp. 1-9
Persistent link: https://www.econbiz.de/10012146201
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Good or bad staff? : hotel employees' core self-evaluations impacting service effort and service sabotage considering leader-member exchange moderation
Dai, You-De; Zhuang, Wen-Long; Hsu, Shih-Yun; Huan, … - In: Tourism management perspectives : TMP 32 (2019), pp. 1-9
Persistent link: https://www.econbiz.de/10012128981