Purpose: The objective of this research is to evaluate the influence of emotional intelligence and transformational leadership on organizational culture and employee performance. Design/methodology/approach: Data was gathered from a total of 291 employees currently employed at banks in Vietnam...

Modernisation of service industries and the expansion of international trade have been important elements of the reform process in the Baltic States, aimed at establishing a business-friendly and pro-competitive environment for services in Estonia, Latvia and Lithuania

The present study examined the anticipated technology service quality of private commercial banks in Bangladesh, with a particular emphasis on the satisfaction of e-consumers regarding the banking technologies and services offered by their respective banks. Three hundred fifty-five data were...

This Report was prepared by the Committee on Fiscal Affairs to consider ways to improve international co-operation with respect to the exchange of information in the possession of banks and other financial institutions for tax purposes

This manual addresses problem bank resolution from the time a bank is identified as being in financial trouble through intervention to liquidation. It comes with an interactive CD-ROM from which users can download and tailor documents to use in their own closing processes. The book draws on the...