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Approaches to consumer satisfaction : whose choice is it, anyway
Uusitalo, Outi - 1991
Persistent link: https://www.econbiz.de/10000814677
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On custom
Schlicht, Ekkehart - 1992
Persistent link: https://www.econbiz.de/10000148766
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Consumer behaviour in China : customer satisfaction and cultural values
Yau, Oliver H. M. - 1993
Persistent link: https://www.econbiz.de/10000337784
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Das deutsche Kundenbarometer - Qualität und Zufriedenheit : eine Studie zur Kundenzufriedenheit in der Bundesrepublik Deutschland
Deutsche Marketing-Vereinigung; Deutsche Bundespost / … - München : FGM-Verl.; anfangs: Düsseldorf : Dt. … - Nachgewiesen 1992 - 1998
Persistent link: https://www.econbiz.de/10000534591
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Managing customer service
Hayes, Jenny; Dredge, Frances - 1998
Persistent link: https://www.econbiz.de/10000641779
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Consumers and services
Gabbott, Mark; Hogg, Gillian - 1998
Persistent link: https://www.econbiz.de/10000643442
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Das Qualitative Zufriedenheitsmodell : (QZM)
Stauss, Bernd - 1995
Persistent link: https://www.econbiz.de/10000564872
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Customer services
Buckner, Leroy M.; Dorr, Eugene L. - 1978 - 2. ed
Persistent link: https://www.econbiz.de/10000053455
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Measuring service quality : the opinion of Europeans about utilities
Ferrari, Pieralda A. (contributor);  … - 2008
This paper provides a comparative analysis of statistical methods to evaluate the consumer perception about the quality of Services of General Interest. The evaluation of the service quality perceived by users is usually based on Customer Satisfaction Survey data and an ex-post evaluation is...
Persistent link: https://www.econbiz.de/10003715378