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Integrating Kano's model into quality function deployment to facilitate decision analysis : a case study at a medium enterprise of export garment manufacturer in Bali
Oey, Elia; Gabriella, Eunike - In: International journal of productivity and quality … 29 (2020) 4, pp. 483-501
Persistent link: https://www.econbiz.de/10012200655
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Cultural influences on B2B service quality-satisfaction-loyalty
Lee, Myungho; Kang, Mincheol; Kang, Ju Young - In: The service industries journal 39 (2019) 3/4, pp. 229-249
Persistent link: https://www.econbiz.de/10012203278
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Customer relationship management systems and organizational performance : quantitative evidence from the Jordanian telecommunication industry
Al-Weshah, Ghazi A.; Al-Manasrah, Excimirey; … - In: Journal of marketing communications 25 (2019) 8, pp. 799-819
Persistent link: https://www.econbiz.de/10012203369
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Impact of hotel service quality on the loyalty of customers
Jasinskas, Edmundas; Štreimikienė, Dalia; Svagzdiene, … - In: Economic research 29 (2016) 1, pp. 559-572
Persistent link: https://www.econbiz.de/10012221720
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The effect of client firm's IT capability on IS outsourcing success in Tunisia : the mediating role of relationship quality
Ellouze, Hanène Trabelsi; Chaabouni, Jamil - In: International journal of business and economics … 8 (2019) 4, pp. 170-179
Persistent link: https://www.econbiz.de/10012233374
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Quality control management and customer retention in selected manufacturing companies in Nigeria : an empirical analysis
Olayiwola, Peter Olatunji; Akeke, Shola Solomon; … - In: The Romanian economic journal : REJ 22 (2019) 71, pp. 60-78
Persistent link: https://www.econbiz.de/10012167526
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The value of delegated quality control
Saak, Alexander E. - In: The journal of industrial economics 65 (2017) 2, pp. 309-335
Persistent link: https://www.econbiz.de/10012170509
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Explore relationship between total quality management and CMMI in software development organisations : a study of Chandigarh and Mohali
Jaiswal, Kapil; Garg, Minakshi - In: International journal of project organisation & … 11 (2019) 2, pp. 154-170
Persistent link: https://www.econbiz.de/10012110848
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A comparative study of ordinary and fastidious customers' priorities in service quality dimensions
Dabestani, Reza; Shahin, Arash; Shirouyehzad, Hadi; … - In: Total quality management & business excellence : an … 28 (2017) 3/4, pp. 331-350
Persistent link: https://www.econbiz.de/10011723613
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Distinguishing the effects of B2B information quality, system quality, and service outcome quality on trust and distrust
McKnight, D. Harrison; Lankton, Nancy K.; Nicolaou, … - In: The journal of strategic information systems : … 26 (2017) 2, pp. 118-141
Persistent link: https://www.econbiz.de/10011730057