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Beziehungsmarketing
29,975
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29,974
Qualitätsmanagement
18,310
Quality management
15,910
Konsumentenverhalten
12,841
Consumer behaviour
12,838
Kundenzufriedenheit
7,245
Customer satisfaction
7,237
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7,067
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7,057
Theorie
4,505
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4,489
Deutschland
3,859
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3,633
Lieferantenmanagement
3,165
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3,163
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3,033
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3,033
Social Web
2,680
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2,680
Produktqualität
2,441
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2,438
Marketingmanagement
2,424
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2,382
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2,198
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2,179
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2,175
Markenimage
2,162
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2,160
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2,107
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2,069
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2,068
Brand
1,987
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1,979
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1,967
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1,932
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1,895
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1,887
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1,843
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7,011
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16,029
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113
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Bruhn, Manfred
180
Antony, Jiju
166
Homburg, Christian
133
Kumar, V.
85
Han, Heesup
65
Rahman, Zillur
63
Devadasan, S. R.
61
Verhoef, Peter C.
61
Stauss, Bernd
60
Huber, Frank
58
Töpfer, Armin
58
Talib, Faisal
57
Hollebeek, Linda D.
56
Bauer, Hans H.
54
Piller, Frank T.
53
Herrmann, Andreas
52
Krafft, Manfred
48
Dale, Barrie G.
45
Palmatier, Robert W.
44
Cudney, Elizabeth A.
43
Mattila, Anna S.
43
Smith, Alan D.
43
Madhani, Pankaj M.
42
Garza-Reyes, Jose Arturo
41
Shahin, Arash
41
Svensson, Göran
41
Gil Saura, Irene
40
Kamiske, Gerd F.
40
Loureiro, Sandra Maria Correia
40
Mittal, Vikas
40
Stock-Homburg, Ruth
40
Kleinaltenkamp, Michael
38
Kumar, Vikas
38
Thaichon, Park
38
Van den Poel, Dirk
38
Sampaio, Paulo
37
Wiedmann, Klaus-Peter
37
Wildemann, Horst
37
Grewal, Dhruv
36
Zink, Klaus J.
36
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Springer Fachmedien Wiesbaden
120
OECD
49
IGI Global
44
Hochschulrektorenkonferenz
43
National Bureau of Economic Research
33
Deutsches Institut für Normung
22
Deutsche Gesellschaft für Qualität
21
Verband der Automobilindustrie
21
Books on Demand GmbH <Norderstedt>
18
Verlag Dr. Kovač
18
Springer-Verlag GmbH
17
Shaker Verlag
15
World Bank
15
Taylor and Francis.
13
Fördergesellschaft Marketing an der Universität Augsburg
12
American Marketing Association
10
Nomos Verlagsgesellschaft
10
Carl Hanser Verlag
9
Haufe-Lexware GmbH & Co. KG
9
OECD / Environment Directorate
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Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
9
Thüringen / Landesregierung
9
Erich-Schmidt-Verlag
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Harvard Graduate School of Business Administration
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8
Logos Verlag Berlin
8
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8
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8
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8
World Bank Group
8
Erasmus Research Institute of Management
7
European Organization for Quality Control
7
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
7
Gesellschaft für Qualitätswissenschaft
7
RWTH Aachen
7
Springer Gabler <Firma>
7
Universität <Kassel> / Fachgebiet Wirtschaftsinformatik
7
Wiley-VCH
7
American Society for Quality
6
Eric Cuvillier <Firma>
6
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Journal of business research : JBR
794
Journal of retailing and consumer services
734
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
608
International journal of productivity and quality management : IJPQM
531
Industrial marketing management : the international journal for industrial and high-tech firms
504
The TQM journal : the international review of organizational improvement
482
International journal of quality & reliability management
474
SpringerLink / Bücher
436
International journal of production research
431
International journal of hospitality management
362
Total quality management & business excellence
334
The journal of services marketing
280
International journal of production economics
262
The journal of business & industrial marketing
257
The service industries journal
240
Journal of the Academy of Marketing Science
201
Journal of strategic marketing
199
Quality management journal : QMJ
195
International journal of six sigma and competitive advantage : IJSSCA
193
International journal of contemporary hospitality management
172
Cogent business & management
161
European journal of operational research : EJOR
152
Journal of marketing
152
International journal of electronic customer relationship management : IJECRM
148
Journal of hospitality marketing & management
147
The journal of product & brand management
144
Tourism management : research, policies, practice
142
Gabler Edition Wissenschaft
141
International journal of quality and service sciences
140
International journal of services and operations management
138
Journal of travel and tourism marketing
138
Psychology & marketing
135
Journal of retailing
132
Journal of service research : JSR
131
Asia Pacific journal of marketing and logistics
129
Marketing intelligence & planning
128
Journal of service management
126
The journal of brand management : an international journal
125
Service business
121
European journal of marketing : EJM
114
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ECONIS (ZBW)
46,197
USB Cologne (EcoSocSci)
2,235
USB Cologne (business full texts)
150
EconStor
72
OLC EcoSci
29
RePEc
26
BASE
9
Other ZBW resources
3
ArchiDok
2
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141
From service quality to experience : and back again?
Sundbo, Jon
- In:
International journal of quality and service sciences
7
(
2015
)
1
,
pp. 107-119
Persistent link: https://www.econbiz.de/10011300148
Saved in:
142
Prioritisation of engineering characteristics in QFD in the case of customer requirements orderings
Franceschini, Fiorenzo
;
Galetto, Maurizio
;
Maisano, Domenico
- In:
International journal of production research
53
(
2015
)
13
,
pp. 3975-3988
Persistent link: https://www.econbiz.de/10011303096
Saved in:
143
Enhancing customer satisfaction through quality management practices
Harish U. C.
;
Subha, M. V.
- In:
International journal of applied business and economic …
13
(
2015
)
2
,
pp. 923-935
Persistent link: https://www.econbiz.de/10011377014
Saved in:
144
Quality management as a part of CRM
Havliček, Karel
;
Břečková, Pavla
;
Zampeta, Vicky
- In:
European research studies : an international …
16
(
2013
)
4
,
pp. 15-27
Persistent link: https://www.econbiz.de/10011383338
Saved in:
145
Die Rolle der Organisationsentwicklung im Dienstleistungsqualitätsmanagement : dargestellt am Beispiel einer Kundenbefragung im Privatkundengeschäft
Berkel, Ingrid
-
1998
Persistent link: https://www.econbiz.de/10011343975
Saved in:
146
An innovative framework for performance analysis of members of supply chains
Chithambaranathan, P.
;
Subramanian, Nachiappan
; …
- In:
Benchmarking : an international journal ; BIJ
22
(
2015
)
2
,
pp. 309-334
Persistent link: https://www.econbiz.de/10011279597
Saved in:
147
Improving the quality of technology-based innovations selection : a quality function deployment approach for retailers
Migliano, Guiseppe
;
Pantano, Eleonora
- In:
International journal of business performance management
16
(
2015
)
2/3
,
pp. 351-372
Persistent link: https://www.econbiz.de/10011317268
Saved in:
148
Quality management of B2C e-commerce service based on human factors engineering
Zuo, Wenming
;
Huang, Qiuping
;
Fan, Chang
;
Zhang, Zhenpeng
- In:
Electronic commerce research and applications
12
(
2013
)
5
,
pp. 309-320
Persistent link: https://www.econbiz.de/10010505473
Saved in:
149
The house of concepts as a matrix-based problem-solving method in conceptual design
Punz, Stefan
;
Hehenberger, Peter
- In:
International journal of product development : IJPD
20
(
2015
)
6
,
pp. 435-464
Persistent link: https://www.econbiz.de/10011546211
Saved in:
150
An integrated model to identify and rank the after sales service strategies of firms engaged in household appliances business
Murali, Sivanesan
;
Pugazhendhi, Singaram
- In:
International journal of services and operations management
24
(
2016
)
1
,
pp. 99-124
Persistent link: https://www.econbiz.de/10011598311
Saved in:
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