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Kundenverständnis über die Kundenzufriedenheit hinaus : der Ansatz des strategic customer review (SCR)
Homburg, Christian; Werner, Harald - 1999
Persistent link: https://www.econbiz.de/10004020134
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Listening to the voice of the customer : 16 steps to a successful customer satisfaction measurement program
Anton, Jon; Perkins, Debra - 1997
Persistent link: https://www.econbiz.de/10004222321
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Kundenmonitoring im Produkt- und Servicemanagement
Henrichsmeier, Stefan; Fischer, Jürgen - 1999
Persistent link: https://www.econbiz.de/10004558070
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The customer is CEO : how to measure what your customers want - and make sure they get it
Massnick, Forler - 1997 - 1. print.
Persistent link: https://www.econbiz.de/10004343186
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Consumer expectations of services and their effect on perceived service quality
Hamer, Lawrence Olin
Persistent link: https://www.econbiz.de/10004593358
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Customer satisfaction measurement simplified : a step-by-step guide for ISO 9001:2000 certification
Vavra, Terry Gwyn - 2002
Persistent link: https://www.econbiz.de/10004770535
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Customer Loyalty in Third Party Logistics Relationships : Findings from Studies in Germany and the USA
Cahill, David L. (contributor) - 2007
To manage an effective customer loyalty program, third party logistics service providers (3PLs) must understand the determining factors, as well as cultural background on loyalty. This book develops a model of customer loyalty, which is then validated using empirical data from nearly 800...
Persistent link: https://www.econbiz.de/10013520666
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Customer loyalty in third party logistics relationships : findings from studies in the USA and Germany ; with 114 tables
Cahill, David L. - 2007
Persistent link: https://www.econbiz.de/10003362122
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Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
Simon, Hermann (ed.); Homburg, Christian (contributor) - 1998 - 3., aktualisierte und erw. Aufl.
Persistent link: https://www.econbiz.de/10000666048
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Fulfillment im Electronic Commerce : Gestaltungsansätze, Determinanten, Wirkungen
Köcher, Martin-Matthias - 2006 - 1. Aufl
Persistent link: https://www.econbiz.de/10003335965