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Service quality and management
Kunst, Paul (contributor) - 1999
Persistent link: https://www.econbiz.de/10004557806
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Service Asia : how the tigers can keep their stripes
Tocquer, Gérard; Cudennec, Chan - 1998
Persistent link: https://www.econbiz.de/10004557821
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Sources and dimensions of trust in service relationships
Johnson, Devon S.; Grayson, Kent - 1998
Persistent link: https://www.econbiz.de/10004564187
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Euro-Service-Business : wie Unternehmen mit intelligenten Dienstleistungen wachsen
Batz, Manfred; Andreschak, Heike - 1998
Persistent link: https://www.econbiz.de/10004566920
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Preis- und Kostenmanagement von Dienstleistungen im Business-to-Business-Bereich
Paul, Michael - 1998
Persistent link: https://www.econbiz.de/10004567128
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Essentials of services marketing
Hoffman, Kenneth Douglas; Bateson, John E. G. - 1997
Persistent link: https://www.econbiz.de/10004327846
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Kundupplevd kvalitet i tjänsteverksamheter : en analys och kritik av den företagsekonomiska dialogen
Lindquist, Hans; Persson, Jan E. - 1997
Persistent link: https://www.econbiz.de/10004328995
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The service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value
Heskett, James L.; Sasser, William Earl; Schlesinger, … - 1997
Persistent link: https://www.econbiz.de/10004332225
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Handbuch Dienstleistungs-Marketing
Meyer, Anton (contributor)
Persistent link: https://www.econbiz.de/10004332253
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Contemporary services marketing management : a reader
Gabbott, Mark (contributor) - 1997
Persistent link: https://www.econbiz.de/10004336054