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Human relations in business : developing interpersonal and leadership skills
Aamodt, Michael G.; Raynes, Bobbie L. - 2001
Persistent link: https://www.econbiz.de/10004726287
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Conquering consumerspace : marketing strategies for a branded world
Solomon, Michael R. - 2003
Persistent link: https://www.econbiz.de/10004726492
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The seven myths of customer management : how to be customer-driven without being customer-led
Abram, John; Hawkes, Paul - 2003
Persistent link: https://www.econbiz.de/10004727862
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Customer experience management : a revolutionary approach to connecting with your customers
Schmitt, Bernd Herbert - 2003
Persistent link: https://www.econbiz.de/10004755059
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Why they don't buy : the science of selling online
MacKeown, Max - 2002
Persistent link: https://www.econbiz.de/10004766032
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Customer management excellence
Faulkner, Mike - 2003
Persistent link: https://www.econbiz.de/10004766278
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The customer management scorecard : managing CRM for profit
Woodcock, Neil; Stone, Merlin; Foss, Bryan - 2003 - Repr.
Persistent link: https://www.econbiz.de/10004766397
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Creating customer evangelists : how loyal customers become a volunteer sales force
McConnell, Ben; Huba, Jackie - 2003
Persistent link: https://www.econbiz.de/10004766580
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Creating a company for customers : how to build and lead a market-driven organization
McDonald, Malcolm (contributor); Simms, Jane (contributor) - 2001
Persistent link: https://www.econbiz.de/10004731931
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Loyalty marketing for the internet age : how to identify, attract, serve and retain customers in an E-commerce environment
Sindell, Kathleen - 2001
Persistent link: https://www.econbiz.de/10004731949