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The future of relationship mar...
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Relationship marketing
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1977-1989
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Bejou, David
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Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
12
International Journal of Bank Marketing
2
Journal of Services Marketing
2
Profit maximization through customer relationship marketing : measurement, prediction and implementation
2
The journal of services marketing
2
Customer relationship management in electronic markets
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1
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ECONIS (ZBW)
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5
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3
RePEc
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11
Birth, marriage, life, and death : a life-cycle approach for examining the deregulated US airline industry
Rakowski, James P.
- In:
Transportation journal : a journal of the Association …
32
(
1992
)
1
,
pp. 15-29
Persistent link: https://www.econbiz.de/10001135257
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12
Retrospective: service failure and loyalty : an exploratory empirical study of airline customers
Palmer, Adrian
;
Bejou, David
- In:
The journal of services marketing
30
(
2016
)
5
,
pp. 480-484
Persistent link: https://www.econbiz.de/10011615517
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13
Shared governance : the key to higher eduaction equilibrium
Bejou, David
;
Bejou, Azam
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
1/2
,
pp. 54-61
Persistent link: https://www.econbiz.de/10011633597
Saved in:
14
The future of relationship marketing
Bejou, David
(
contributor
)
-
2006
Persistent link: https://www.econbiz.de/10004515459
Saved in:
15
Service failure and loyalty: An exploratory empirical study of airline customers
Bejou, David
;
Palmer, Adrian
- In:
The journal of services marketing
12
(
1998
)
1
,
pp. 7-22
Persistent link: https://www.econbiz.de/10007359826
Saved in:
16
Using Neural Network Analysis to Evaluate Buyer-Seller Relationships
Wray, Barry
;
Palmer, Adrian
;
Bejou, David
- In:
European journal of marketing : EJM
28
(
1994
)
10
,
pp. 32-48
Persistent link: https://www.econbiz.de/10006104717
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17
Determinants of Relationship Quality: An Artificial Neural Network Analysis
Bejou, David
;
Wray, Barry
;
Ingram, Thomas N.
- In:
Journal of business research : JBR
36
(
1996
)
2
,
pp. 137-144
Persistent link: https://www.econbiz.de/10006737565
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18
A Critical Incident Approach to Examining the Effects of Service Failures on Customer Relationships: The Case of Swedish and U.S. Airlines
Bejou, David
;
Edvardsson, Bo
;
Rakowski, James P.
- In:
Journal of travel research : a quarterly publication of …
35
(
1996
)
1
,
pp. 35-40
Persistent link: https://www.econbiz.de/10006933507
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19
Examining Black Consumer Motives for Coupon Usage
Tat, Peter K.
;
Bejou, David
- In:
Journal of advertising research
34
(
1994
)
2
,
pp. 29-35
Persistent link: https://www.econbiz.de/10006536622
Saved in:
20
Relationship Marketing: Evolution, Present State, and Future
Bejou, David
- In:
Psychology & marketing
14
(
1997
)
8
,
pp. 727-736
Persistent link: https://www.econbiz.de/10006995842
Saved in:
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