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Institutionalization of ethics in business

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Flexible leadership in the manufacturing sector

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Purpose: The purpose of this paper is to explore leader flexibility in the manufacturing sector. The objectives are to understand the nature of uncertainties that leaders face and how their personal attributes facilitate them in responding to uncertain situations. Design/methodology/approach: A...

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Service quality, customer satisfaction, and customer loyalty in Indian commercial banks

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Soft and hard aspects of quality management practices influencing service quality and customer satisfaction in manufacturing-oriented services

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Performance assessment of Indian software professionals

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Influence of personal values and value congruence on unethical practices and work behavior

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Customer satisfaction in Indian commercial banks through total quality management approach

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Does corporate social responsibility influence firm performance of Indian companies?

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Antecedents, work-related consequences, and buffers of job burnout among Indian software developers

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