Dukic, Branimir; Stanisic, Jelena; Stanisic, Nenad - In: Interdisciplinary Management Research 9 (2013), pp. 139-152
-commerce. Success of the modern e-commerce is based on relationship marketing, i.e. CRM. Accordingly, the transition from the classic … strange in modern times that signifi cant emphasis is put on customer relationship management within the e-commerce system … (eCCRM). Modern marketing studies specific properties of CRM application in e-commerce, taking into account the current …