Describes a research study into the use of practical food and beverage facilities – the teaching restaurant and production kitchen – in undergraduate degree courses in hospitality management. Discusses the priority placed on the possession and use of these facilities and their relevance.

The service quality literature has evolved around two schools of thought: the North American and the Nordic European. Although the North American School of thought has received much attention from the practitioners with a five factorial model, it has also generated a great deal of criticism. The...

This paper describes the use of Q‐sort technique in the scale development process. An exploratory study is presented to show the application of this methodology. The study takes its dimensions from established models of service quality. The result proposes that Q‐sort technique is a useful...

Describes the labour economics of the hotel and catering industry, which produce two characteristics: individual contracts and low unionization. Draws parallels between the free market behaviour of this traditional industry and the general direction of change in the industry as a whole. Suggests...

Regulatory lag is that time between a utility's request for new rates and the granting of the rates by utility commissions. The impact of inflation and regulatory lag is presented. The relationships between regulatory lag, asset life, construction costs and utility return requirements are...

Discusses a case where an assessment centre programme played a key role in a process of management change in a county council social services department, responding to the Government’s “Care in the Community” initiatives. “New think” management required a paradigm shift – not just...

The paper addresses the relationship between a tourism authority and micro‐tourism businesses in terms of information access and use. The background is the commonly found dysfunction between the strategic intentions of a locality and small business performance. Information seeking is examined...