//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Mystery shopping: A tool to de...
Similar by subject
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Service quality
20,701
Dienstleistungsqualität
20,512
Customer satisfaction
15,263
Kundenzufriedenheit
13,606
Consumer behaviour
7,115
Konsumentenverhalten
6,953
Relationship marketing
6,751
Beziehungsmarketing
6,707
Qualitätsmanagement
2,756
Quality management
2,692
Wirtschaftsprüfung
2,454
Financial audit
2,452
Krankenhaus
1,877
Hospital
1,869
USA
1,715
United States
1,692
Health care
1,577
Gesundheitsversorgung
1,560
Customer service
1,422
Deutschland
1,398
Germany
1,375
Kundenservice
1,366
Theory
1,310
Theorie
1,308
Product quality
1,268
customer satisfaction
1,266
Gesundheitswesen
1,259
Produktqualität
1,255
Online retailing
1,251
Online-Handel
1,251
Health care system
1,244
Arbeitszufriedenheit
1,165
Job satisfaction
1,165
Dienstleistungssektor
1,142
Service industry
1,138
Satisfaction
1,115
Electronic Commerce
1,064
E-commerce
1,043
Hotel industry
1,011
Hotellerie
1,007
more ...
less ...
Online availability
All
Undetermined
11,666
Free
6,398
Type of publication
All
Article
22,849
Book / Working Paper
7,789
Journal
25
Other
13
Type of publication (narrower categories)
All
Article in journal
19,121
Aufsatz in Zeitschrift
19,121
Graue Literatur
1,892
Non-commercial literature
1,892
Aufsatz im Buch
1,712
Book section
1,712
Working Paper
1,539
Arbeitspapier
1,528
research-article
1,156
Hochschulschrift
837
Thesis
618
Collection of articles of several authors
311
Sammelwerk
311
Case study
253
Fallstudie
253
Conference paper
213
Konferenzbeitrag
213
Aufsatzsammlung
155
Konferenzschrift
109
Article
94
Dissertation u.a. Prüfungsschriften
77
case-report
76
Bibliografie enthalten
75
Bibliography included
75
conceptual-paper
75
Collection of articles written by one author
72
Sammlung
72
Conference proceedings
68
review-article
56
Amtsdruckschrift
55
Government document
55
review
42
Ratgeber
39
Guidebook
35
viewpoint
35
Lehrbuch
28
Reprint
27
Textbook
26
Handbook
22
Handbuch
22
more ...
less ...
Language
All
English
27,689
German
2,400
Undetermined
505
French
38
Spanish
16
Italian
15
Russian
11
Polish
6
Swedish
6
Danish
4
Finnish
4
Czech
3
Dutch
3
Indonesian
2
Lithuanian
2
Romanian
2
Hungarian
1
Portuguese
1
Albanian
1
Serbian
1
Turkish
1
more ...
less ...
Author
All
Han, Heesup
78
Siciliani, Luigi
73
Bruhn, Manfred
71
Homburg, Christian
64
Mattila, Anna S.
58
Propper, Carol
52
Straume, Odd Rune
49
Hanushek, Eric Alan
45
Prybutok, Victor R.
45
Rivkin, Steven G.
43
Mittal, Vikas
41
Shahin, Arash
39
Svensson, Göran
39
Aksoy, Lerzan
37
Usman, Osly
36
Gil Saura, Irene
35
Gravelle, Hugh
35
Gustafsson, Anders
35
Brekke, Kurt R.
34
Prentice, Catherine
34
Stauss, Bernd
33
Bauer, Hans H.
30
Huber, Frank
30
McColl-Kennedy, Janet R.
30
Ringle, Christian M.
30
Söderlund, Magnus
30
Wong, IpKin Anthony
30
Edvardsson, Bo
29
Hyun, Sunghyup Sean
29
Pathak, Parag A.
29
Sharma, Piyush
29
Sparks, Beverley
29
Wirtz, Jochen
29
Hanushek, Eric A.
28
Jang, Soocheong
28
Staiger, Douglas
28
Prayag, Girish
27
Rockoff, Jonah E.
27
Figlio, David N.
26
Matzler, Kurt
26
more ...
less ...
Institution
All
National Bureau of Economic Research
183
Springer Fachmedien Wiesbaden
40
OECD
36
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
25
IGI Global
23
Verlag Dr. Kovač
19
World Bank
18
Hochschulrektorenkonferenz
17
World Bank Group
12
Nomos Verlagsgesellschaft
10
Books on Demand GmbH <Norderstedt>
9
Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam
6
Europäische Kommission
6
Shaker Verlag
6
Erasmus Research Institute of Management
5
Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
5
OECD / International Transport Forum
5
RWTH Aachen
5
Taylor and Francis.
5
Economics Institute for Research (SIR), Handelshögskolan i Stockholm
4
Edward Elgar Publishing
4
European Centre for the Development of Vocational Training
4
HAL
4
International Telecommunications Society (ITS)
4
Universität <Göttingen> / Department für Agrarökonomie und Rurale Entwicklung
4
Weltbank
4
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
4
De Gruyter Oldenbourg
3
Dipartimento di Economia, Management e Metodi Quantitativi (DEMM), Università degli Studi di Milano
3
Eric Cuvillier <Firma>
3
European Conference of Ministers of Transport
3
European Foundation for the Improvement of Living and Working Conditions
3
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Faculteit Economie en Bedrijfskunde, Universiteit Gent
3
Fördergesellschaft Marketing an der Universität Augsburg
3
Organisation for Economic Co-operation and Development
3
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
3
Springer-Verlag GmbH
3
Technische Universität Hamburg
3
Technische Universität Ilmenau
3
more ...
less ...
Published in...
All
International journal of hospitality management
545
Journal of retailing and consumer services
538
Journal of business research : JBR
410
The service industries journal
364
The journal of services marketing
271
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
266
Tourism management : research, policies, practice
220
International journal of contemporary hospitality management
211
Journal of travel and tourism marketing
204
Journal of hospitality marketing & management
194
Journal of Services Marketing
184
Working paper / National Bureau of Economic Research, Inc.
183
NBER working paper series
182
Auditing : a journal of practice & theory
176
NBER Working Paper
164
Services marketing quarterly
163
Journal of air transport management
158
Cogent business & management
151
The TQM journal : the international review of organizational improvement
150
Journal of service research : JSR
139
Service business
132
International journal of productivity and quality management : IJPQM
130
International journal of quality & reliability management
120
Journal of service management
119
International journal of quality and service sciences
117
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
116
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
112
International journal of services and operations management
111
European Journal of Marketing
108
Industrial marketing management : the international journal for industrial and high-tech firms
108
Health care management review : HCM review
107
International Journal of Bank Marketing
106
SpringerLink / Bücher
106
Total quality management & business excellence
106
Asia Pacific journal of marketing and logistics
103
Discussion paper series / IZA
98
Journal of the Academy of Marketing Science
96
Psychology & marketing
96
Quality management journal : QMJ
96
The accounting review : a publication of the American Accounting Association
96
more ...
less ...
Source
All
ECONIS (ZBW)
28,225
Other ZBW resources
1,500
RePEc
474
USB Cologne (EcoSocSci)
254
EconStor
115
BASE
76
USB Cologne (business full texts)
32
more ...
less ...
Showing
11
-
20
of
30,676
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
11
Building internal competencies capabilities and capacity to deliver great customer experiences
De Villiers, Rouxelle
;
Coleman, Linda
- In:
International journal of business and economics
16
(
2017
)
2
,
pp. 167-169
Persistent link: https://www.econbiz.de/10011971481
Saved in:
12
Building internal competencies, capabilities, and capacity to deliver great customer experiences
De Villiers, Rouxelle
;
Coleman, Linda
- In:
International journal of business and economics
16
(
2017
)
3
,
pp. 319-321
Persistent link: https://www.econbiz.de/10011974037
Saved in:
13
Longitudinal measurement in organisational transformation: a case of a Dutch Flex Company
Wiele, Ton
- In:
Service Business
1
(
2007
)
1
,
pp. 25-40
Persistent link: https://www.econbiz.de/10008515364
Saved in:
14
What service excellence can learn from business excellence models
Asif, Muhammad
;
Gouthier, Matthias H. J.
- In:
Total quality management & business excellence : an …
25
(
2014
)
5
,
pp. 511-531
Persistent link: https://www.econbiz.de/10010336198
Saved in:
15
The adoption of customer service improvement practices
Dickson, Peter R.
- In:
Marketing letters : a journal of research in marketing
26
(
2015
)
1
,
pp. 1-15
Persistent link: https://www.econbiz.de/10010490159
Saved in:
16
Service excellence and market value of a firm : an empirical investigation of winning service awards and stock market reaction
Zhan, Xinrui
;
Mu, Yinping
;
Hora, Manpreet
;
Singhal, Vinod R.
- In:
International journal of production research
59
(
2021
)
14
,
pp. 4188-4204
Persistent link: https://www.econbiz.de/10012589281
Saved in:
17
Exploring consumers' subjective shopping experiences in directly operated luxury brand stores
Kauppinen-Räisänen, Hannele
;
Mühlbacher, Hans
; …
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012305873
Saved in:
18
Managing service employees : literature review, expert opinions, and research directions
Wirtz, Jochen
;
Jerger, Christina
- In:
The service industries journal
36
(
2016
)
15/16
,
pp. 757-788
Persistent link: https://www.econbiz.de/10011672385
Saved in:
19
Cost-effective service excellence in healthcare
Wirtz, Jochen
- In:
AMS review : official publication of the Academy of …
9
(
2019
)
1/2
,
pp. 98-104
Persistent link: https://www.econbiz.de/10012113575
Saved in:
20
Improving service excellence on passenger ships in Indonesia
Dewa, Adenanthera L.
;
Izza Mafruhah
;
Maria, Nugroho S. B.
; …
- In:
International journal of trade and global markets
12
(
2019
)
2
,
pp. 130-145
Persistent link: https://www.econbiz.de/10012116098
Saved in:
First
Prev
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->